Gute Ideen sollten geteilt werden

Right now, HubSpot has a handy "Number of associated companies" Ticket property that allows users to quickly check how many companies are associated with their tickets. It would be great to have a similar "Number of associated contacts" property as well. ... Mehr anzeigen

Logging on behalf of customer:   Need to be able to set different views on cards in tickets for one pipeline only. Just changed a property view and it caused issues for one pipeline but would be very useful for another.   When will it be possible to have further customisation control over this for Ticket card views in different pipelines ? ... Mehr anzeigen

I think most of y'all who've set up ticket/deal pipelines know the pain of not being able to easily identify cards that are important to them.   However, the properties that we can show on cards apply to all pipelines, and that's pretty hard for teams to set up things to help prioritize and work on cards appropriately.   Hope this is possible in the future! ... Mehr anzeigen

It would be good if you could make associated contact a required field when entering a ticket, say someone forgot to fill it in and it get assigned to a different user, that user then has to go back and ask them. If it came up as required it would avoid this. ... Mehr anzeigen

We need the ability to be able to download files from tickets, deals using the API.    At the moment, this funcionality is not available.      ... Mehr anzeigen

As it stands now the default Ticket Status is not editable, neither fields nor type of property can be changed. This may be something specific to the system that I do not understand but as a company we need the Ticket Status to be editable so we can customize these fields.    It would be great if it could be a multiple checkbox as a ticket can have multiple statuses which helps with tracking, and it would be great if we could define the statuses ourselves instead of being limited to the ones provided by hubspot.    Without this feature the forms look weird as I now have Ticket Status, and Current Status to accomplish this, which may be confusing for some of our users. Lastly if that is not doable for some reason, then atleast being able to remove it from the form properties would allow us to create our custom field and "retire" Ticket Status. ... Mehr anzeigen

If you want to edit the workflows on the Ticket Email Status Settings you have to clone them.   When cloning the workflow, using the 'Employer Management: Automatically change ticket status when an email is sent to a customer.' workflow as the example, the 'Last email date is known' re-enrollement trigger is not copied over and this cannot be added manually.   Can this be updated so the re-enrollment trigger carries across to the cloned workflow?   Original Workflow:   Cloned Workflow:   ... Mehr anzeigen

Right now ticket STATUS is not an option when building logic for ticket tags. There are certain tags that I want displayed for open tickets vs. closed tickets. Adding a filter option that allows you to utilize ticket STATUS would be awesome! ... Mehr anzeigen

When you are on a contact level, you can see all the comms with said customer, but you cannot easily access the ticket an email/conversation belongs to.  You can copy the link to the correspondence, but that will not take you to the ticket. If there is only 1 or 2 existing tickets is easy to see on the right-hand side, but when you have 70+ tickets, it is practically impossible. Looking for the email under conversations would not work as it searches via the ticket name, not the email subject. If we knew the ticket name, we could just search for it. Having a link to the ticket next to the "copy link", or even substituting the "copy link" for a "copy link to ticket", would be better. ... Mehr anzeigen