Why can't I view all customer Support Tickets from within a Support Ticket? Imagine a world: you respond to a Support Ticket, update the Status to Closed and voila! Another customer made happy from your fast response. Then you go back to your Support Ticket view and respond to another ticket from the same customer. And then another one. And then another one. You realize you could have responded to every Support Ticket at once if you could see all Support Tickets from within the Support Ticket view. Please make this a reality. It's no fun having to click into the Contact view, or go back to the Support Ticket view to stumble upon another ticket from the same customer. Let us see all open tickets we've received, respond to all the concerns in a single email, and create happier customers because we don't respond to them in 4 different email threads.
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