Great minds think alike

It would be wonderful & time saving if the Sales template emails had a section to add a CTA.    Right now, I have to go to Marketing > Lead Capture > CTAs > create a CTA.  Then I have to take a screen shot after it's made & upload it to my images.  Then, I can finally go to my Sales template, insert the image, & add a link.     HS has nearly everything else, why doesn't it have this?  A good chunk of my emails are made in these templates & this would save time & make procedures more efficient. ...read more

We are a sales organization and have hundreds of email templates inside of Hubspot.  While there are reports that show the overall performance of a template, there is no way to dive into that data and see all the contacts who were sent that template and opened it.  I would like to be able to see a contact list of everyone who opened the email and be able to sort that list by who opened it the most, highest to lowest.  If someone has opened an email 8 times and not yet replied, they should be at the top of my list for a follow-up phone call.  I would start every day with that report if it existed, as it would help identify the warmest leads.  All the data exists already within Hubspot, we just need this report to pull it together in a more actionable way. ...read more

In the Government space, especially Department of Defense, clickable links for documents are frequently not allowed by their networks. I would like the ability to add attachments to templates, and have them carry over into sequences. This would greatly increase my ability to streamline communication and automate 60% of what I do into templates and sequences. ...read more

Olá, Comunidade Hubspot, tudo bem?   Aqui usamos muito os disparos de mensagens de whatsApp através dos fluxos de trabalho, para nós é uma funcionalidade essencial e muito importante no nosso dia a dia. E seria muito bom poder acompanhar indicadores sobre a efetividade desses disparos.   Quando acesso diretamente a página da Meta onde são cadastrados os modelos de mensagens (templates), eu consigo visualizar alguns indicadores como: Mensagens envidas, taxa de mensagens entregues e taxa de leitura de mensagens.     Gostaria de solicitar que os relatórios de insights dos modelos de mensagens do WhatsApp disponibilizados pela Meta, também sejam adicionados ao Hubspot.     ...read more

Free users are limited to 5 templates; unfortunately if you have more (for example 10) template within your company free users only see the oldest 5 templates. I want to select (for every free user) what templates they can use. ...read more

My company is making some changes to our value proposition. Since we use that in just about all forms of communication, I need to go through each and every asset to update them. My sales team uses hundreds of snippets, many of which mention our value prop. Since exporting snippets isn't a current feature, I now have to manually go through hundreds of snippets to edit them individually. Yes, I could ask each sales team member to edit their own based on new messaging provided, but what is the reality that sales people will actually do this, or to be fair even have time for this? Frustrating. ...read more

Often the most important information we want to provide our customers resides in nicely formatted beautiful tables (we usually copy from Excel and paste into Gmail). Unfortunately, Hubspot email templates and snippets do now allow tables. Hence our most common use case for templates and snippets is just wiped away, gone 😞 Hubspot should allow formatted tables in email templates and snippets. ...read more

Currently when you insert a link into an email template, hubspot auto populates the 'http://'. In doing this, it means you can't use links saved in hubspot properties, or sending someone to somewhere with an 'https://' link. I suggest if you specifically delete the prefix from the link, it should remain deleted. ...read more

Allow all super admins to change owner on email template. It's a simple idea. Someone who worked for our company 5 years ago and is no longer here owns the template. Just the appearance of his name as the owner can be a deterrant for other sales members to use the template.  I can't clone the template because I've reached my max of 5. I can't change the user because HubSpot doesn't offer this functionality. I'm not going to upgrade my account just to change a template owner. Fix this HubSpot ...read more