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Hello!   I was hoping that it would be possible to assign different steps/tasks in a sequence to different users.  For example, an email went out from one teammate, and the follow up call (second step in the sequence) could be assigned to me.  I did reach out and was told that is not an option right now.   ... Mostrar más

Hi,   It would be great if a sequence could end when another person replies under the same domain name.    For example, my sales team enrolls 30 emails to target X company, and from time to time their email gets a reply from another person in the company (i.e email is sent to xyz@test.com, but abc@test.com replies).   In that case, if the second step is an automated email, it will still be delivered to the original contact enrolled in the sequence, and it could be frustrating for that person if she fwd the email to the decision maker for example.   It would save frustration and time when the sequence is used for sales outbound campaign. Now the workaround is to manually unenroll contacts, but we don't always have time to flag it on time.   Thanks ! ... Mostrar más

I'd like to see each email I need to respond to in the "Suggested Activities" section of the Prospecting dashboard. Currently, that section only tells us when a contact has replied to a one-on-one email, so I end up constantly checking the Leads dashboard for any contact that has the tag "Replied to email". ... Mostrar más

Currently, we can only reply to contacts in the Leads dashboard via replies and templates. I'd like to reply to my contacts with sequences as well (not start a new thread with a sequence). ... Mostrar más

Hello HubSpot Visionaries,   Today, I'm excited to share a transformative idea that could revolutionize the way we craft emails within our HubSpot ecosystem.   Imagine an AI that's not just a tool but a conversational partner, deeply attuned to our unique company voice and the styles we cherish. Here's the blueprint for our Conversational AI Email Assistant:   The Current State: Our current AI assists with sales emails, but it's constrained by a rigid Q&A format that doesn't cover the full spectrum of our communication needs. The Visionary Proposal: We introduce a ChatGPT-style interface that knows us — our company, our rules, our style — as well as any long-standing team member might. A Dual-Path Approach: For New Leads: Select the type of email you need from a dropdown menu within the contact's email view. The AI then crafts it, drawing from domain knowledge and your favored templates. For Existing Customers: It's the same intuitive process, now with the capability to integrate support ticket information and other pertinent interactions. Feature Highlights: First Contact Emails: The AI conducts research on the lead and assembles an email in the tone and style you've selected, enriched with strategic links from our domain. Follow-Up Emails: Simply hit 'reply', and the AI composes a follow-up that not only includes a compelling CTA but also references past exchanges. Quarterly Check-Ins: The AI analyzes the previous quarter's interactions and support tickets to craft a personalized email that truly speaks to the client's recent history with us. Why This Matters: Time-Efficiency: It streamlines the email creation process, liberating us to focus on strategy and relationship-building. Personalization at Scale: It delivers customized communication that maintains a personal touch, even when automated. Data-Driven Precision: By leveraging Clearbit integration and HubSpot's rich data, our messaging becomes more informed and impactful. Customization and Learning: Self-Improving AI: With each interaction, the AI refines its understanding of your preferences, learning to better anticipate your needs and reflect your unique style. Feedback-Driven Evolution: Your feedback, as simple as a thumbs-up or thumbs-down, guides the AI's learning process, ensuring continuous improvement in your email strategy. Moreover, it will track response rates to identify the most engaging emails and subject lines. Dynamic CTA Crafting: Context-Aware CTAs: The AI doesn't just generate CTAs; it designs them to match the recipient's journey, drawing on past interactions to encourage meaningful action. This is not merely an upgrade; it's a leap into a future where our AI assistant is as interactive and perceptive as a human colleague, capable of growing and evolving with us.   If you're ready for an AI that truly understands the art of conversation and the science of engagement, let's upvote this and pave the way for AI-powered communication excellence.   To the future of email, The Music Man ... Mostrar más

I just had myself and many SDRs confused as to why we can no longer edit emails in sequences. Turns out it's hiding under three dots below the 'action' button.  The new A/B test option is great, but hiding the 'edit email' or 'replace email' option makes little sense, especially as it's very much an 'action'  ... Mostrar más

There should be an option to build an automated workflow that creates and assigns a call task to a rep when someone opens an email or clicks on a link in the email.  ... Mostrar más

Recieving this feedback from sales team.    A feature that would help email prospecting would be 1 additional option in the scheduled emails drop down. Currently there are 2 that are suggested 1.)Best time in 24 hours 2.)Best time this week ~ would be awesome if there was a **best time in the next three days   Sometimes I don't want to wait a whole week.  ... Mostrar más

Hello,   My suggestion is an improvement to sequences, specifically when a HubSpot user has their email disconnected.   When a HubSpot users inbox gets disconnected, enrollments of a sequence get assigned to ERROR. To re-enroll these contacts, HubSpot users have to hover over each individual name under the Error tab, click on actions, Re-enroll that contact, and repeat for each contact.   It would be amazing if, instead, the hubspot user selected all contacts, by clicking the checkmark and then selecting all contacts, clicking on ACTIONS in the top right hand corner, and clicking Re-Enroll.   This would be a HUGE time saver, and seems to be a current issue for both your customer support team and your users who voice these concerns in your user forums.   Please reach out to me if this is improved. ... Mostrar más