Great minds think alike

Dear HubSpot Product Team,   I am writing to suggest an improvement to the HubSpot-Salesforce integration regarding how associations are handled when records are restored.   Currently, if a HubSpot record and its synced Salesforce record are both deleted and then the Salesforce record is restored, HubSpot does not automatically recreate the corresponding HubSpot record. Furthermore, when adding associations (such as a Project or Contact) to the restored record in Salesforce, HubSpot currently removes these associations in Salesforce because the associated record no longer exists in HubSpot.   From a user perspective, this is undesirable. Since the integration is managed by HubSpot, the system should recognize the command from Salesforce to associate objects rather than sending a command back to Salesforce to remove the association.   I am requesting a feature enhancement where:   1. Restoring a synced record in Salesforce triggers the restoration or recreation of the corresponding record in HubSpot. 2. HubSpot respects new associations made in Salesforce on restored records instead of deleting them during the sync process.   This change would ensure better data integrity and a more logical workflow for teams managing records across both platforms.   Best regards,   Amal Jood ...read more

Currently, we can restrict users from installing an app from the HubSpot marketplace but there is no setting under user permission that allows us to restrict a user from accessing or editing the native integration settings. For example, if we are using the HubSpot - Salesforce native integration (Salesforce Connector) there is no way we can define the users who have access to editing or updating the app settings in HubSpot. This is very important as it creates a huge risk if multiple users can edit the integration settings. ...read more

As a company we are heavy users of the Salesforce campaigns, as a marketing team we really enjoy the Hubspot campaigns.  But we really do miss an integration between the two objects.  Even though they don't have the same goal (SF/HS) there is definitely a bit of overlap. We would like to have an (configurable) intergration between the Hubspot Campaigns and Salesforce Campaigns.   Syncing the following: If an opportunity is created in Salesforce add the value as deal created to the Hubspot opportunity. Sync campaign members to an list in Hubspot with Campaign Member status Sync campaign start- & end date Sync campaign status Sync campaign budget Sync Hubspot E-mail campaigns back as activity on Salesforce campaign Auto create a field to link to Hubspot Campaign and vice versa from Hubspot to the Salesforce campaign Create a related object in Salesforce to show assets belonging to the campaign. This would make the integration between Hubspot and Salesforce so much better and also allowing for a much better alignment between sales and marketing!   ...read more

Provide an option in the Salesforce integration settings to set the batch size.  This would allow a way to reduce the potential of hitting processing limits on flows that are triggered by a sync. ...read more

On the legacy forms, under embedd, there is a function to add submissions to a Salesforce campaign through the integration. The NEW form editor, which I really like for pop up forms, does not have this feature and therefore I cannot use it until that changes.    Please incorporate this from the legacy forms to the new forms! ...read more

Our Sales team do not have access to Hubspot as it is only being used by our Marketing team, but they would like to see the body copy of Marketing Emails synced to Salesforce.   The subject line isn't helpful to them and the task created by the Hubspot-Salesforce connector contains no other information.   It would be create to get the body copy synced to the "Comments" field, just like the Form Submissions. ...read more

We connected HubSpot to Salesforce. In Salesforce we have companies with multiple linked contacts, each is given a specific association label (primary, technical, regular). As HubSpot now supports association labels, it would be great if this would be included in the standard integration between HS & SF!   In HubSpot, on companies, we only see multiple linked contacts, but without association label.   Using a property on a contact is not a solution, because contacts can be linked to multiple companies with different association labels.   Thanks! Thomas ...read more

In HubSpot, each contact can have multiple email addresses. This makes sense for deduplication in HubSpot, but is causing issues when integrated with Salesforce, which only allows 1 email value in the email field. One particular use case: we're using ZoomInfo Enrich in HubSpot. If we already have a contact and ZI finds another email, it adds it to the email property. Because of that, the contact then has an error in syncing to Salesforce, since Salesforce can only have one email address in that field.   It's not possible to change email address in a workflow, as that is HubSpot's primary identifier for a contact. Ideally, we would prevent multiple email addresses and add a new property (secondary email) to map to our Secondary Email field in Salesforce.  ...read more

Salesforce is our primary systrem of record for a lot of information, however HubSpot is our Marketing Automation platform for Marketing data. We write information to Contacts in HubSpot that should never change. Because of this, we'd like to have a field mapping option to Salesforce called Always Use HubSpot or Prefer HubSpot unless Blank.  Right now, valuable Marketing information is sycned to Leads in Salesforce, and if the Lead is converted to a Contact, some of that data is lost since not all of it moves to the Contact record upon conversion in Salesforce. If we have Two Way set as the integration setting, it will see the Salesforce value of [BLANK] and then overwrite that field in HubSpot to blank as well. ...read more