Great minds think alike

According to this article, Hubspot will start linking page views to contacts if any of the below two things happen:   "Visitors will be tracked anonymously even before they become contacts. If and when a visitor fills out a form, HubSpot will associate their previous page views based on the tracking cookie." "HubSpot will also attribute visits to a contact if the contact clicks a link in a tracked marketing email which directs to a page with the HubSpot tracking code installed." What is clearly missing in this list is that Hubspot will be able to attribute visits if the contact clicks a link in a tracked sales email.    In many instances we will send tracked sales emails to people that haven't made themselves known before. So, this is the first email they receive from us and, hence, the first opportunity to attribute visits to this contact. ...read more

I'd like to be able to personalize details from the sender into Sales templates. For instance, I'd like to start the email with: "Hey {{contact.first.name}}, {{sender.name}} here, from Instant Magazine." This way we could also personalize phone numbers of email addresses from the sender. Makes it a lot easier to create templates! Now you'd have to create multiple versions of the same email just to include a sender's name.   It's basically similar to insert the sender's meeting link which is already possible now. Ps. Hubspot has told me about using 'HubSpot owner' but that's not reliable enough and it doesn't allow us to only add the first name of our sales rep (it's always first name & last name). ...read more

When writing email templates to be used both as stand alone emails and in sequences, the Hubspot Owner Contact Token is always first Name and Last name. This is to formal for our companies communication style. Can we have a Hubspot Owner contact token which is first name only in Hubspot Sales? Currently we have to adapt every Hubspot owner contact token in every template and sequence before we send it out. This is very manual and defeats a lot of the core purpose for the templates. Please let me know if you need clarification. Cheers. ...read more

Within the "Automation" tab and within "Sequences", I am looking for away to directly display the email in the sequence without having to click on Actions and then click on edit email. ...read more

Unlike other sales engagement/sales automation platforms - CRM variables cannot be placed into URLs or links - preventing marketers/sellers from creating personalized experiences for their prospects.   In the marketing hub this can be achieved through a similar format to this but currently it cannot be done in Hubspot Sales    Would love this to be a feature   <a href="{{ company.VARIABLE }}">link text</a> ...read more

Dear Hubspot Development Team.   You can find the background of this problem in the discussion: https://community.hubspot.com/t5/Gmail-Sales-Extension/1st-e-mail-is-logged-for-the-contact-but-not-for-the-company/m-p/727313#M5292   This is confirmed problem, and it affects the day-to-day work a lot. The 1st e-mail is never logged for the company (while logged for the contact), and it forces our bizdev specialists to log 1st email manually for each new contact, which consumes a lot of time, as you can imagine.   Summary:  What probably happens is: when we send the 1st e-mail, first the contact is created and e-mail is logged, and only after that the company is created, but the e-mail is not logged.    When I send out 2nd email to this address, the company is already created by that time, so the e-mails are getting logged for the company too, no problem here.    Possible workarounds now are: - to log each 1st email manually, or - to create the company manually before sending the 1st e-mail to someone from this company.   It would be good to fix this behavior to avoid workarounds described above.   Best Regards. Oleg ...read more

Hi all, I'm trying to add either a whole note, or at least the text as an attachment to emails. Is there a way to do this? Eg. I write a prescription in their notes, then want to sent this as an attachment in an email sent from hubspot. Possible? Thanks! ...read more

Hi Team, The current Email Tracking feature is working fine, and showing the emails' open time. This feature can further improve if we can see the email open date and time for all the recipients. ...read more

The way the gmail integration works, if you have multiple contacts on a thread, you can see if an open happened but not who opened it.   The open activity shows on the activity feed of each person who was on the thread 😞   This is kind of useless for the sales team.    Mixmax shows exactly who opened the email, even when multiple people are on the thread. And it shows open details right in gmail...you don't have to click over to HS to see it.   My sales team wanted to switch from Mixmax to HubSpot. But looks like we'll have to either keep Mixmax for 1:1s or use both.   We need HubSpot for pipeline visibility...MM emails, replies, and meetings booked aren't reportable the way they are if you do in HS. ...read more