This is an acknowleged, persistent, and serious problem since 2017 with no workarounds, as the Hubspot team has confirmed more than once. See the following two articles: https://community.hubspot.com/t5/HubSpot-Ideas/quot-Opened-email-quot-glitch-Hubspot-counts-the-sender-as-an/idi-p/505215 https://community.hubspot.com/t5/Outlook-Sales-Extension/Self-open-notifications-in-Outlook-after-accepting-cookies/td-p/890647 Summary of the problem: I get notifications in HubSpot when I open an email in Outlook on my desktop to send a follow-up. This shows as the email being 'opened' in the contact's record, even if the email I opened bounced as undeliverable. I've confirmed this by opening an email, then checking the HubSpot record immediately—it shows the email as 'opened' a minute ago. Another possibly related issue is that HubSpot asks which domain I want to continue to when I open Outlook (I have only one domain). Solutions attempted: 1. I don't have a fixed IP address, and my internet provider confirmed I can't switch to a static one. 2. I've adjusted settings to prevent automatic picture downloads. 3. I added my domain to the 'never log' list in Hubspot. 4. I enabled cookies per the help articles. 5. I reinstalled the HubSpot 365 Outlook extension (I'm using Outlook 365). 6. I ensured Outlook is up to date. Despite these fixes, the problem persists, making it tricky to determine if recipients have actually opened my emails. This eats up a lot of my time and is a costly barrier to my success in sales. @danmoyle thank you for suggesting this as a candidate for the Ideas forum.
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