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FinnJohannsen · ‎mars 7, 2024

Hey, I'm Finn from CRM Solutions GmbH. We are process optimizers in the CRM area. We almost exclusively use Calibri for our emails, just like our customers. Unfortunately, HubSpot does not offer Calibri as a font. It would be beneficial if multiple fonts were available for sending emails, allowing us to better accommodate the preferences of our customers, as well as our own. What are your thoughts on adding Calibri as a font option for sales emails sent through HubSpot?

roarkjanis · ‎avr. 8, 2017

When logging emails to CRM, allow the attachments to be placed into or linked with the Deal or Contact.

DigTrustBuilder · ‎sept. 14, 2022

Hi, Apple's Native Mail App on macOS would really benefit from having an add-on from HubSpot. Yes, a lot of people use this, especially now that iCloud has launched their NEW FEATURE. Use Custom Email Domain with iCloud Mail When you subscribe to iCloud+, you can use a custom domain name that you already own to personalize your iCloud email address, or you can purchase a new domain. It's 1 EUR per month, with 50 Gb storage. It's very cost-efficient AND their apps are very efficient in iOS memory usage! https://support.apple.com/en-us/HT212514 THANK YOU! You guys rock at HubSpot!

VSonne · ‎janv. 4, 2022

Currently Outlook users can only log emails to primary object records like contact or company records in HubSpot when using the desktop or 365 add-ins. It would be very beneficial to HubSpot users if they could also log emails directly to custom object records when emailing from Outlook. Custom objects are becoming more popular, and this feature would be helpful for HubSpot users who rely heavily on custom objects. Thank you!

AndyPitre · ‎avr. 3, 2017

Sales people use Outlook, period. And because that's what they use, that's where the information should be at. Best way to achieve this would be via Exchange integration so that people would have access to the same information even on their mobile and wouldn't just be dependent on a single plugin.

Latchy · ‎juil. 17, 2018

I would like to see an enhancement that enable being able to capture inbound emails in HubSpot with an "Add Email" button, similar to what Salesforce already has in place for MS Outlook desktop and Office 360. The current Hubspot method to capture email contents is lacking, as we need to reply to the sender (with the bcc email address includes) or forward to the Hubpsot forward address, which is not the best option. We already have two Hubspot ribbon items, one of which seems to have no purpose, so why not have a simple button that allows us to add an email to a contact & company record with the simple click of a ribbon button?

simenbm · ‎janv. 27, 2020

In my company some of our employees are using the Thunderbird Email as Outlook is not available to us. The Outlook Sales Extension offers great value in terms of productivity, so it would be great if you would develop it as a plugin for Mozilla Thunderbird as well.

michael_kotai · ‎janv. 17, 2024

Two problems: * reading emails from other email clients (by the receivers, etc.) would see irrelevant attachments * CRM logged those irrelevant images as attachments My idea is either: * showing those images as attachments in the editing dialog and allowing people to remove them before sending out emails * adding images to the emails but not as an attachment but embedding to the email The main problem is that some people would have images inside their signatures. Those images are then becoming attachments and being added to new emails repeatedly again and again. This idea is a follow-up from the responses in this idea. https://community.hubspot.com/t5/HubSpot-Ideas/Opt-Out-Option-for-email-attachments-automatically-be-added-to/idi-p/296335 We still want the attachment logging and at the same time removing those irrelevant images, which would probably be added back again from other people's email signatures. Those images made the attachment section not very readable inside the email clients, and at the same time in the Deals from the past idea abovee. I see there are quite a number of people having troubles with this problem also and hoping the HubSpot team could address this issue soon.

AndrewParkes · ‎mai 9, 2023

JRaygoza · ‎déc. 11, 2023

This is an acknowleged, persistent, and serious problem since 2017 with no workarounds, as the Hubspot team has confirmed more than once. See the following two articles: https://community.hubspot.com/t5/HubSpot-Ideas/quot-Opened-email-quot-glitch-Hubspot-counts-the-sender-as-an/idi-p/505215 https://community.hubspot.com/t5/Outlook-Sales-Extension/Self-open-notifications-in-Outlook-after-accepting-cookies/td-p/890647 Summary of the problem: I get notifications in HubSpot when I open an email in Outlook on my desktop to send a follow-up. This shows as the email being 'opened' in the contact's record, even if the email I opened bounced as undeliverable. I've confirmed this by opening an email, then checking the HubSpot record immediately—it shows the email as 'opened' a minute ago. Another possibly related issue is that HubSpot asks which domain I want to continue to when I open Outlook (I have only one domain). Solutions attempted: 1. I don't have a fixed IP address, and my internet provider confirmed I can't switch to a static one. 2. I've adjusted settings to prevent automatic picture downloads. 3. I added my domain to the 'never log' list in Hubspot. 4. I enabled cookies per the help articles. 5. I reinstalled the HubSpot 365 Outlook extension (I'm using Outlook 365). 6. I ensured Outlook is up to date. Despite these fixes, the problem persists, making it tricky to determine if recipients have actually opened my emails. This eats up a lot of my time and is a costly barrier to my success in sales. @danmoyle thank you for suggesting this as a candidate for the Ideas forum.

Les grands esprits se rencontrent

Add Calibiri for Sales Mails

Allow attachments received in emails to log to CRM

HubSpot Integration for Native Apple Mail App

Ability to log emails to a custom object record when using Outlook Add-ins

Exchange/Outlook integration for contacts and calendar

Add email to CRM record button

Thunderbird Sales Extension plugin

Allowing to remove email signature images from attachment section when sending out emails

When a contact is created by the sales extension, pull in the first and last name from "From:" field

Ignore self opens with dynamic IP addresses

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