The Knowledge Base article for the new Office 365 plugin specifically says, "any preferences set for tracking and logging emails are only applied when the HubSpot Sales sidebar pane is open in the inbox when composing each individual email. You can pin the task pane open in your inbox to ensure your emails are always logged and tracked." This restriction has caused issues with a sales team that I support. After receiving many complaints from sales team members about their emails not logging, we switched everybody to the more reliable Outlook Desktop plugin that always logs, whether the sidebar is open or not. Unfortunatley, that version is no longer supported and won't work if we upgrage to the new Outlook. For my personal use, my computer has a small screen and I just don't have the screen space to ever have the sidebar open. It automatically collapses my folders just to make enough space for itself. Please make it so that the logging preferences are always applied by the Office 365 Plugin, not just when the sidebar is open. If possible, please also include the information on how many records an email is logging to in the ribbon like it was with the old plugin. My sales team is going to have to start manually adjusting their associations, and an inescapable visual reminder that they are associating their email to 8 records, so they should maybe uncheck some of those deals, would be greatly appreciated. Thanks for reading my request!
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