We subscribe to the subscription Vidyard service. It just makes sense, since it's the native video platform within HubSpot. One of the main reasons to pay for Vidyard is so we can have tracking data in HubSpot to use with workflows, reporting, etc.   Right now the only way our sales team can track video views is if they send through Outlook (or gmail). This is a way less efficient method when prospecting than being able to use a task queue and send sales emails directly through HubSpot on the contact page.   I know the tracking technology exists, because it works through our email platform. What will it take to get this feature enabled in HubSpot? I have heard from multiple members of Vidyard that they have built the technology, and are simply waiting for HubSpot to implement it on your end.   It also sounds like many people are waiting for this feature. Please make this happen ASAP. HubSpot has already incorporated Vidyard as the native video platform, this is just one last step to full integration. ... View more

Is there a way of flagging in HubSpot when a reply is actually just an auto reply? We sort our outbound marketing contacts by 'Recent sales replied date' but more often than not, that reply is an out of office. It would be so helpful to know what is an automated reply and what is a genuine one. ... View more

A recent update moved the association drop-down menu from the top of a logged email to the bottom of the email. Now, if you need to change any associated contact/company/deal record, you're required to expand the email, scroll to the very bottom of the thread, then select the associations from the drop-down menu.   Some email threads are absurdly long! We find ourselves depending a lot on manually associating/disassociation since there is a lot of overlap of contacts/companies/deals - this is inevitable, but now having to scroll to infinity to accomplish this is terribly frustrating!   Who's with me!? ... View more

Hi, my users frequently send tracked emails through Hubspot to more than one recipient as it’s often important to maintain an e-mail chain with all recipients seeing who has been sent/cc’d on the e-mail.    Maybe a future enhancement for Hubspot to consider - instead of one tracking image per e-mail which persists for the life of an e-mail chain, the option to set tracking per e-mail and per recipient with new e-mails dropping/replacing the tracking of any e-mails attached/forwarded/replied to.    That would give users a much clearer view on precisely which recipient opened an e-mail and which part of the chain, and would help us target our followup activity better too. ... View more

Ok, HubSpot! You've done it for your Gmail users - and your Outlook users would greatly appreciate some love.  Please create the ability when sending an email via an Outlook connected Sales inbox to CHOOSE which Deals the email gets associated to. Today the behavior is: that HubSpot automatically associates to the related company and the 5 most recent Open Deal records. This is leaving many companies having to manually disassociate the incorrect email activity from Deal records they have nothing to do with. Just check out the many threads and RECENT 2020 posts on those threads and HubSpot continues to provide no update!    Applications: Multiple Deals with the Same Company where certain Contacts are involved on 1 Deal, but not others, Any Company with Partner relationships  ... View more

We need this option! Unless we send from Gmail, we cannot "unsend" from Hubspot. Using HubSpot to send emails is a better option for me and I need a way to "unsend" from the platform.  ... View more

When logging emails to CRM, allow the attachments to be placed into or linked with the Deal or Contact. ... View more

When sending an email from within a deal, we have the option to associate that email with only the desired deal (by unchecking the rest).   It would be immensely helpful if the same feature was available through the Outlook extension. Currently when it's sent/logged through outlook, the email thread is being associated with every deal in which that contact is also associated. This is not ideal as when multiple deals with the same contact are open.   Thanks. ... View more

In our industry, when a deal closes, then 3+ months of custom manufacturing begins, with lots of email traffic around the build and shipment of a piece of industrial equipment.   Our sales and accounting teams need the emails related to a deal to be logged to the deal. However, after the deal is closed, the Sales Email Extension no longer associates the email to the deal automatically. Having to associate the flurry of emails manually is VERY cumbersome and just doesn't happen.   We need an option to continue to associate emails with a contact's deals even after the deal is closed.   Ideally there should be an option in the Sales Email Extension that lets the user select which deal(s) that the email will be associated with in Hubspot.   Alternatively there could be an checkbox in the Deal to toggle on/off the auto-association of email activity with associated contacts to that deal.   This feature would be a great timesaver and increase in efficiency. It is something that our team once had with Cirrus Insight and Salesforce, and misses.   Thank you for your attention to this need. ... View more