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Hi,   We are fairly new to HubSpot and have been trying to integrate the RingCentral app over the last few months.   It turns out that unless you are a super admin user you can't use the integration unless you have ''delete'' permissions to a significant part of the database.   This is completely unreasonable from a business continuity aspect as poses too greater risk for a user with this access to wipe out the database.   I understand the write/delete is in a single API condition meaning a tremendous amount of coding work needs to be redone to separate the 2 however I believe this will become a bigger issue especially as HubSpot tries to engage larger corporations in the APAC region.   Until this is resolved we are not willing to take the risk and therefore miss out on a sought after omnichannell functionality.     ... Exibir mais

Hi,    I am disappointed that it seems in order to utilize placeholders in email templates, I have to fill in those tokens when I'm enrolling them in an sequence rather than just before I send out the manual email. This is disappointing because sometimes I want variables that I need to manually fill in which contain information I'll only know the day I send out the email. I don't always have that information when I'm enrolling them in the sequence.    Am I getting it wrong here? Is there a way to do it the way I'd like to? I'm coming from Outreach.io's Sales Engagement Platform and I'm really used to and prefer how it works.  ... Exibir mais

Wenn wir neue Mitarbeiter:innen als Benutzer in Hubspot anlegen, möchte ich diese systemseitig dazu verpflichten ihr Gmail-Konto und ihren Kalender mit Hubspot zu synchronisieren.    Dies tun wir, da wir 100 % transparent arbeiten wollen mit unseren Kunden. Alle Mail-Domains mit potenziell datenschutzrelevanten Mailverkehr haben wir bereits über die blocklist von der Hubspot Protokollierung gesperrt.  ... Exibir mais

Hi everyone,   Our organization recently implemented Hubspot's help desk ticketing system in place of Outlook's shared mailboxes. We have three separate departments that have transitioned over, and we are running into some minor challenges. Any recommendations would greatly be appreciated.   Restrict Viewing Unassigned Tickets to Pipeline Access: As tickets arrive, we want them analyzed by a team and come in unassigned. Currently, all unassigned tickets are visible to all teams, regardless of access to the pipeline. The sole alternative is unchecking the view unassigned tickets & selecting only view tickets by team ownership, however this requires an assigned owner. Shared views help, however, we would like 0 visibility for unassigned tickets that don't pertain to their department/pipeline access.    Delegation Permissions: Currently, every Team can send out of each other’s department email address. We want to restrict this per user and/or team.   The following are some additional suggestions that we would like to see implemented in the new help desk.   Ticket Creation Email “From” Line equivalent to Pipeline: When a new ticket is created our IThelpdesk@company.com is automatically set as the sender address every time. We would prefer if the email address of the pipeline specified during ticket form creation to appear on the "from" line once generated.   Restrict Inserting Team based Templates: When inserting a template into an email, our users have the option of selecting from any of the templates that have been developed. To minimize confusion, we would prefer if users can only view/insert templates pertaining to their team access.   Thanks! ... Exibir mais

Hi team, With the new prospect tool, super admins can view only one user's leads at a time. So currently it is not possible to have one view that pull everybody's leads.   Is there any planning to allow users to select more than 1x user on the dropdown? Thanks   ... Exibir mais

Hello everyone,    we have requested this on the beginning of the year and are wondering if there is an update:   Our japanese website should have the country code "JP" and not "JA". https://teamaxess.com/ja/   When we requested we have been told that this is predefined by HubSpot and we have no ownership to change it.    Looking forward to hear back from you.   Thanks.     ... Exibir mais

Hi,  Our company pulls at least one export data from legacy CTAs every day for analytics and reporting for customers connected to our, currently 2000+ CTAs. Since the announcement of the switch to the new CTAs, we thought it was a simple oversight that the export data button was not included on the new CTA page. Exploring reports to achieve something that gets the same data has been fruitless so far: namely exporting a spreadsheet with the basic analytical data (name of CTA, views, clicks is all we really need but the current data export for CTA legacy includes more). We found CTAs in reporting, but as far as we can tell, views and clicks are different reports and when we export one of those reports, the CTA names change to a number that isn't even referenced when editing the CTAs.  Please please please give us the same functionality with the new CTAs that we have DEPENDED on as a company with the legacy CTAs. We would be forced into line-by-line manual copying of analytic results for 1000s of CTAs. This would add dozens if not hundreds of labor hours a month when I have been able to get the info I need in 45 seconds every morning with the current export data button in legacy CTAs. Not including it will make the process much more difficult and much less efficient.  Thank you for your time. ... Exibir mais

Apparently most Hubspot users operating in Europe send out Meeting Links to exising contacts instead of embedding them on their websites. When collecting personal data from prospects all of us need to make sure we have the explicit consent to process that data. The Hubspot Forms in the Marketing Tools in fact pay respect to that by enabling Hubspot users to add/edit the respective field to the form: after enabling GDPR settings generally or for a specific form you can edit the form and under other form fields add or edit the GDPR field; the drop down let's you choose between legitimate interest, - which you should choose only if you know what you are doing - a checkbox for consent for communication and a simple text for data processing (which is standard for no reason if you ask me), or checkboxes for both consent for communication and consent for data processing (the latter is then automatically a required field as it should be). Only the last option is the safe option here; the "standard option" should only be used if you already have this contact in your crm and have the consent from another source; it is practical when you additionally want your contact to join a marketing list for example.   Now to the actual issue I and basically all Hubspot users operation in the EU have: when we send out a Meetink Link to a contact we obviously do have the consent from another source to process their data or we would be in dangerous violation of the GDPR. BUT when we want to embed the meeting link on a website to turn prospects into leads I need to have that additional consent for data processing checkbox. Sadly when we edit the form that is integrated into the Meeting Link there is no way to add that. Although it would have been logical to add it here when it was added to the GDPR form field... this was pretty new in 2020 IIRC... so apparantly nobody noticed this discrepancy in the last 3 years. Except I pointed it out 3 years ago while working for a different company. So how about someone at Hubspot implements the same option Forms have to the Meeting Link forms? That would be nice... and GDPR compliant. ... Exibir mais

Hello,    When translating blog posts in various languages, we've noticed that once the translation is done, blog and we close the editing wizard, it redirects to the first page of the blogs page, which is very inconvenient as we need to shuffle through the pages again to pick up where we left off.  It would be great if HubSpot could bring the user back to the page where the blog post was translated.  ... Exibir mais