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Hi team, With the new prospect tool, super admins can view only one user's leads at a time. So currently it is not possible to have one view that pull everybody's leads.   Is there any planning to allow users to select more than 1x user on the dropdown? Thanks   ... Afficher plus

Hello everyone,    we have requested this on the beginning of the year and are wondering if there is an update:   Our japanese website should have the country code "JP" and not "JA". https://teamaxess.com/ja/   When we requested we have been told that this is predefined by HubSpot and we have no ownership to change it.    Looking forward to hear back from you.   Thanks.     ... Afficher plus

Hi,  Our company pulls at least one export data from legacy CTAs every day for analytics and reporting for customers connected to our, currently 2000+ CTAs. Since the announcement of the switch to the new CTAs, we thought it was a simple oversight that the export data button was not included on the new CTA page. Exploring reports to achieve something that gets the same data has been fruitless so far: namely exporting a spreadsheet with the basic analytical data (name of CTA, views, clicks is all we really need but the current data export for CTA legacy includes more). We found CTAs in reporting, but as far as we can tell, views and clicks are different reports and when we export one of those reports, the CTA names change to a number that isn't even referenced when editing the CTAs.  Please please please give us the same functionality with the new CTAs that we have DEPENDED on as a company with the legacy CTAs. We would be forced into line-by-line manual copying of analytic results for 1000s of CTAs. This would add dozens if not hundreds of labor hours a month when I have been able to get the info I need in 45 seconds every morning with the current export data button in legacy CTAs. Not including it will make the process much more difficult and much less efficient.  Thank you for your time. ... Afficher plus

Apparently most Hubspot users operating in Europe send out Meeting Links to exising contacts instead of embedding them on their websites. When collecting personal data from prospects all of us need to make sure we have the explicit consent to process that data. The Hubspot Forms in the Marketing Tools in fact pay respect to that by enabling Hubspot users to add/edit the respective field to the form: after enabling GDPR settings generally or for a specific form you can edit the form and under other form fields add or edit the GDPR field; the drop down let's you choose between legitimate interest, - which you should choose only if you know what you are doing - a checkbox for consent for communication and a simple text for data processing (which is standard for no reason if you ask me), or checkboxes for both consent for communication and consent for data processing (the latter is then automatically a required field as it should be). Only the last option is the safe option here; the "standard option" should only be used if you already have this contact in your crm and have the consent from another source; it is practical when you additionally want your contact to join a marketing list for example.   Now to the actual issue I and basically all Hubspot users operation in the EU have: when we send out a Meetink Link to a contact we obviously do have the consent from another source to process their data or we would be in dangerous violation of the GDPR. BUT when we want to embed the meeting link on a website to turn prospects into leads I need to have that additional consent for data processing checkbox. Sadly when we edit the form that is integrated into the Meeting Link there is no way to add that. Although it would have been logical to add it here when it was added to the GDPR form field... this was pretty new in 2020 IIRC... so apparantly nobody noticed this discrepancy in the last 3 years. Except I pointed it out 3 years ago while working for a different company. So how about someone at Hubspot implements the same option Forms have to the Meeting Link forms? That would be nice... and GDPR compliant. ... Afficher plus

Hello,    When translating blog posts in various languages, we've noticed that once the translation is done, blog and we close the editing wizard, it redirects to the first page of the blogs page, which is very inconvenient as we need to shuffle through the pages again to pick up where we left off.  It would be great if HubSpot could bring the user back to the page where the blog post was translated.  ... Afficher plus

I understand that Hubspot needs to sell its product, but blocking access to Audit Logs for HUB PRO clients is disrespectful. Only Enterprise having access to all Audit Logs is a wrong decision, as customers with PRO plans should have the right to have access to ALL LOGS, not only to security and login ones.   ... Afficher plus

We love attaching our Hubspot forms to your new payments module. So much so that we'd love to move all of our payment processing away from Stripe to you all. Unfortunately, all ACH Descriptions come through as "HUBSPOT PAYMENTS ACH Deposit: HUBSPOT PAYMENTS" making it impossible for our bookkeeper to know what the payment is for. This should either reference the payment link title or even better, be an attribute you can set on the payment link.  ... Afficher plus

Hi there!    We are getting multiple requests for TikTok scheduling and community management in the EMEA region. Also, for Instagram, when will you be able to receive Instagram DMs in HubSpot conversation inbox as we see that the Messenger API is available from Meta.  ... Afficher plus

Hey!    Currently, it's only possible to see the first email thread for a ticket in the customer portal. So when the contact emails a new email on the same ticket, the conversation disappears in the customer portal. This makes it confusing for the contact.   My wish here is that it would be possible for the contact to see all associated conversations from the ticket in the customer portal.  ... Afficher plus