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Many organizations need more than 2 "Phone Number" properties on various objects, and some objects have NO Phone Number properties available. Currently the workaround is to add a custom property with field type of "text" or "number" .... but the formatting is useless and confusing. It also does not work with any dialer tools.   Please add "Phone Number" as a custom field type, or add "Phone Number" format option to the Number field type.  ... Afficher plus

I would like to be able to archive or unpublish blog listing pages.  ... Afficher plus

For some reason, Sales Hub Templates and Snippets have their own font and type size settings. It seems like you would want every email message to be uniform and use the default user settings for font and type size.   Leaving that aside, if you don't touch font or type size when creating Templates and Snippets, you would assume that when used in email messages, HubSpot would use your default setting. But this isn't the case. Templates and Snippets seem to have some arbitrary default setting of their own, which defeats the whole purpose of having a system-wide font setting. This results in wasting time on font size adjustments when sending an email made from one template and several snippets.   HubSpot should fix this bug. The account default should apply to all email messages in Sales Hub. ... Afficher plus

Hi,   We have 6 seats for HubSpot Sales Professional. We have 1 out 6 reps using the calling minutes (16 hours - 960 minutes / month) and the other 5 users dont use their minutes AT ALL. Can WE please have the ability to share minutes across team members? It is so frustarting every month near end of month i have one rep asking for more minutes and he cant use from other team members. We pay way too much for this not to be a functionality. Please update/fix ASAP. THANKS! ... Afficher plus

We need the ability to create more than one Customer Portal where customers can login to view and update their service tickets. Would be nice to be able to create multiple portals and connect them to the appropriate pipelines as needed. Each portal would then have a unique URL.    Our specific use case is we have separate divisions in our company that work with different customers and having the ability to offer different portals with different branding is what we need.  ... Afficher plus

Similar to the way CTA and forms work, the CSAT/NPS web survey and all feedback surveys should be available to show on external web pages. This would be tremendous for HubSpot so that Product Teams and Customer Success Teams could gauge satisfaction with certain product capabilities in-app, similar to an Appcues like tool. Especially for after new features are released, this would be helpful.   EX: we recently launched new canalytics capabilities. I want to capture how happy my customers are with the new capabilities by placing a web survey on the Analytics page our our app.    For us, it's ideal for this feedback to be captured in HubSpot as it is our primary system of record.  Please extend this functionality available in the Marketing Hub as a core part of HubSpot's offering over to the Service Hub Surveys! ... Afficher plus

Hello,   In our company, we  only schedule physical meetings with a field technicians in our customers' homes. They don't take appointments themselves. We have Google calendar connected with Hubspot, where a scheduled meeting appears on the team member's calendar, but we need to see the global calendar view within the CRM to see different meetings of the day/week by each technician. I realize I can't find it on Hubspot? So everytime I have to check a meeting scheduled I have to enter to the customers record? It is not practical at all.  Is the only option to go outside to the Google Calendar for the whole team? (The CRM we used before would provide a native calendar view with all planned meetings with possibility to update the meeting outcome with color codes etc.) screenshot of our previous CRM calendar below: ... Afficher plus

The search functionality is rather limited. Companies and Contacts are sometimes entered with their official names but are often reffered to by an Allias. For instance Edward Stank may go by his middle name Drew. If someone searches for Drew they will never find the correct contact. Likewise a company name may not be how others refer to and subsequently search for that company.  For instance a company may be offically named University of State Research Affiliate Network however it may be referred to by different a few different ways. US RAN US Research Affiliates Uni of State RAN   Contacts and Companies should have the ability to have one "Legal" name and multiple "Alias" names. Alias names should also be used for search.     Eventually an AI algorithm that better understands UT may refer to University of T* and includes those in search results would be awesome. ... Afficher plus

Hey!    Currently, it's only possible to see the first email thread for a ticket in the customer portal. So when the contact emails a new email on the same ticket, the conversation disappears in the customer portal. This makes it confusing for the contact.   My wish here is that it would be possible for the contact to see all associated conversations from the ticket in the customer portal.  ... Afficher plus