Great minds think alike

We want to leverage the workflow feature that populates content (original and updates) in a Google Sheet based on an Object's activity. Currently, there's a limit of 20 columns to a row that can be updated, but the KB article states up to 100 columns can be supported (see screenshots).  Usecase:  Our implementations team documents configurations for clients within our custom object. The engineering team needs a place to reference this outside of HubSpot. To avoid duplicate entry, and since the Jira integration does not support custom objects, we were going to port the information to a Google Sheet using a workflow. More than 20 properties per object need to be populated, but 20 is the limit within HubSpot.  ...read more

It would be great if HubSpot could have an Canny.io integration. Or add similar features to Service Hub?   Having this functionality would be highly beneficial to our SaaS business.   As a product manager, I want customers to be able to view customer feature requests & road map from our website so that customers and the internal team can track ticket progress and upvote features.    Places where feature should come from: Customer Chatbot/live chat Email Create a post on the website Internal team Create a post on the website Additionally, if this feature could integrate with tools like Linear/Monday.com/Jira so that process would auto-update. ...read more

When creating a ticket through the Chatflow, setting a priority is required. When creating a ticket manually, it is not. Would like for this Priority to be left as optional or None, so when it goes into our Tickets Dashboard, our staff can judge and set priority (if needed). ...read more

Apparently most Hubspot users operating in Europe send out Meeting Links to exising contacts instead of embedding them on their websites. When collecting personal data from prospects all of us need to make sure we have the explicit consent to process that data. The Hubspot Forms in the Marketing Tools in fact pay respect to that by enabling Hubspot users to add/edit the respective field to the form: after enabling GDPR settings generally or for a specific form you can edit the form and under other form fields add or edit the GDPR field; the drop down let's you choose between legitimate interest, - which you should choose only if you know what you are doing - a checkbox for consent for communication and a simple text for data processing (which is standard for no reason if you ask me), or checkboxes for both consent for communication and consent for data processing (the latter is then automatically a required field as it should be). Only the last option is the safe option here; the "standard option" should only be used if you already have this contact in your crm and have the consent from another source; it is practical when you additionally want your contact to join a marketing list for example.   Now to the actual issue I and basically all Hubspot users operation in the EU have: when we send out a Meetink Link to a contact we obviously do have the consent from another source to process their data or we would be in dangerous violation of the GDPR. BUT when we want to embed the meeting link on a website to turn prospects into leads I need to have that additional consent for data processing checkbox. Sadly when we edit the form that is integrated into the Meeting Link there is no way to add that. Although it would have been logical to add it here when it was added to the GDPR form field... this was pretty new in 2020 IIRC... so apparantly nobody noticed this discrepancy in the last 3 years. Except I pointed it out 3 years ago while working for a different company. So how about someone at Hubspot implements the same option Forms have to the Meeting Link forms? That would be nice... and GDPR compliant. ...read more

Hi,   I have been using a workaround for the last ~1.5 years orso in order to be able to send email in calibri front directly from Hubspot. I achieved this by copying calibri formatted text into templates and it would keep the font formatting.   When then later editing this email, it would also be written in calibri.   Something must have changed very recently because it no longer works like this.   The templates are still in calibri but any newly pasted or written text is now completely unformated (meaning sans serif / arial font).   Was this some intended change by Hubspot and if so, why? Would it be possible to compensate what has been broken by at least implementing Calibri font, which is basically the standard Outlook font used by majority of businesses? There is already a separate post on the calibri topic.   Kind regards, Thomas ...read more

It would be helpful to have the 'user created date' as a field listed on the user breakdown page in Settings. As our organization grew, people were added by multiple users and I can't tell who was added when. This helps tremendously with budgeting so I can track which department to code our costs to for newly added users.  ...read more

Hi there - I'd really like to see the possibility to upload PDFs to Hubspot scheduler for LinkedIn. That's the only way you can have Carousels on LinkedIn, so it'd be great if we can schedule those.    Also, I'll add scheduling Polls to that list! ...read more

If a user is allowed to edit conversations, he can also move messages to the trash. There is currently no way to prevent messages from being permanently deleted from the trash. In all other Hubspot data, the right to delete can be explicitly revoked. Why not in Conversations? ...read more

Hello everyone! I would like to propose something about the quotes.   When today i have downloaded all the quotes i genereted in this period, i have discovered i need to open all the files to understand to which contact is the quote.  This is because the file's name is a casual number genereted during the downloading, and not the contact id or the company id number.   So, this is a big problem for me cause i need to check 1.300!   Please, check my comment and please introduce this change. I think it will help a lot of people in the community!       ...read more