Grandes mentes pensam igual

The search function in knowledge base is not matching multi-word phrases. For example, "Blue bicycle" will return several articles containing the work "bicycle" only. If I search only "Blue", then I get all the articles with "blue". The search should find matches for the whole phrase first, and then parts of the phrase starting with the first word. ... Exibir mais

 Would be great if a dropdown menu in the form could change the subject line for case management purposes. ... Exibir mais

If a user is allowed to edit conversations, he can also move messages to the trash. There is currently no way to prevent messages from being permanently deleted from the trash. In all other Hubspot data, the right to delete can be explicitly revoked. Why not in Conversations? ... Exibir mais

I think it would be very beneficial that alongside forecasting recognized revenue, we could as well use the forecasting tool for products sold to quantify the amount of product it took to reach our revenue goal. In our business model, we offer hardware and services and the deal amount tends to be very unique. We would like to set a forecasting goal for the number of products/services sold through HubSpot automatically. Example: We have a custom deal property labeled as "Number of Plates Sold". We could use that property to then create a forecasting amount of plates sold for Q3 &Q4. ... Exibir mais

We want to leverage the workflow feature that populates content (original and updates) in a Google Sheet based on an Object's activity. Currently, there's a limit of 20 columns to a row that can be updated, but the KB article states up to 100 columns can be supported (see screenshots).  Usecase:  Our implementations team documents configurations for clients within our custom object. The engineering team needs a place to reference this outside of HubSpot. To avoid duplicate entry, and since the Jira integration does not support custom objects, we were going to port the information to a Google Sheet using a workflow. More than 20 properties per object need to be populated, but 20 is the limit within HubSpot.  ... Exibir mais

It would be great if HubSpot could have an Canny.io integration. Or add similar features to Service Hub?   Having this functionality would be highly beneficial to our SaaS business.   As a product manager, I want customers to be able to view customer feature requests & road map from our website so that customers and the internal team can track ticket progress and upvote features.    Places where feature should come from: Customer Chatbot/live chat Email Create a post on the website Internal team Create a post on the website Additionally, if this feature could integrate with tools like Linear/Monday.com/Jira so that process would auto-update. ... Exibir mais

Can there be some kind of indicator on the in-app comments tool for blogs, emails, landing pages, site pages, and workflows that shows you when comments exist on that item? For instance, I discovered some of our pop-up forms on high-performing blogs weren't working because we had optimized the blog and changed the URL so our form Targeting needed to be updated. I added a comment in the blog editor for each post that has a pop-up form (or chatflow) associated with it, but when you go into the editor, there's no indication that Comments exist so you'd have to remember to click on the comment bubble. If there could be a red indicator with the # of comments on the page that'd be great.    It'd also be great if you could tie a comment to a specific portion of the email/blog/page so that if you're editing/reviewing copy and need to give feedback to the writer, you can leave it on a specific paragraph, for example. ... Exibir mais

This post is for the HubSpot developers.   First, it's great having integration between these two platforms, it's allowed us to discontinue our salesforce subscription to standardize on HubSpot Sales Professional.    However, the downside is we've lost some major functionality that I'm hoping will be addressed soon.  Important note: while we had SFDC and HubSpot all data was synchronizing between the two platforms without requiring Operations Hub.    Here's my assessment and where there are opportunities to create a tighter integration.   prospects / contacts - sync (partial check) above default, HubSpot wants you to purchase Operations Hub, however, when using SFDC, integration did not require any additional plans to sync. accounts - sync (partial check) the same thing, Hubspot requires Operations Hub to sync above standard (very basic) fields.  Since we have Sales Professional, this should be included. deals/opportunities - (missing) this is a major issue for us, we update our deals within Outreach. sequence data - (missing) having two-way sync will help ensure data accuracy.  If HubSpot wants to be the database of record and allow users to keep marketing, sales, etc in one place, tighter integration here is essential. complete integration - (missing) tasks, meetings, calls, etc.  100% Outreach synchronize with HubSpot, whether it's inbound, or outbound I want the records to reflect all of the interactions we have. ... Exibir mais

When downloading reports of HubSpot into PDF, it would be great to be able to choose to download as 'Landscape' or 'Portrait' PDF.  Currently the reports only export into Landscape mode. Depending on the size of the report, you can find that the text is so small you'll need a magnifying glass 😅🔍.    Has anyone else found the same?   #NewFeaturePlease ... Exibir mais