Hey Team, posting this feedback on behalf of a customer who has been using the quotes tool for a while and wanted to share some potential improvements we can consider: Firstly, there could be an improvement in the wording used under the module "Future payments summary"
The way that this section is worded could be misconstrued.
If the quote states that "$ due 60 days after payment" but customer has found that the 60 days typically start only after the quote has been accepted. So the suggestion is that the workding here should be updated to "$ due 60 days after acceptance" of the quote.
Secondly, being a SaaS company that uses subscriptions to sign up new customers, the limitations around automatically renewing subscriptions are frustrating.
e.g. If a line item is added for a subscription, it starts as fixed number of payments. If we switch to "automatically renew", the term changes to 0.
If we set the term back to 12 months again and try to add a delayed billing start date it changes to no longer being a subscription (changes to fixed # of payments 0 again)
Would it be possible for us to review this to see if there could be a more straightforward manner in which we allow customers to customise and add in line items that have a set term of renewal that would also be automatically renewed?
This would be helpful as it would clearly state to a customer how long they have their subscription active and how many months the payment is expected to last
Thirdly, it would also be great if we could look into building an "auto-save" feature for quotes that are being worked on
It is easy to spend 20 minutes editing a quote and it is not automatically saved.
If the window was accidentally closed or if the internet connecting was lost - all changes are lost.
Or if someone else is editing a quote and I have it open, changes are overwritten.
This feature would be useful as quotes typically take a while to finalise since sales reps might need to cross check the details nd ensure all information is in or correct
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