I understand of course that some guardrails must be in place to ensure that the emails remain strictly transactional (as opposed to promotional), but it would be great if there were some way to customize the email receipts that our users receive based on the payment they've made. For example, I work for a small nonprofit and we are weighing whether to use HubSpot Payments to receive donations via ACH. We are currently using HubSpot Payments to receive application fees. For a donation payment, I would want to be able to customize the email with tax-deductible information alongside some brief copy thanking the user for their support. And of course, I would not want that same copy to be in an email receipt for an application fee. I know that I can achieve the same result in some way by setting up a workflow automation that would deploy an email after the payment has been received. However, we don't have the transactional email add-on since we don't have a big enough use case to justify the cost, and I don't want the user's marketing contact status to affect whether they receive the more helpful follow-up or not. And, of course, we can follow up manually after the fact, but as a small nonprofit, the more automation the better. The less software the better, too — we are trying to avoid purchasing a fundraising-focused CRM since the combination of HubSpot and Fundraise Up covers most of our needs. Thank you!
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