I'm a HubSpot partner and now have spent probably 45 hours just trying to fix one client's Sakari integration over the past few weeks. They wanted to use HubSpot SMS but since it doesn't yet support conversations and responses, the client went with Sakari. The SMS deliverability and conversation threads have a very high impact on their demo show rates, and therefore overall revenue trends. Every couple of weeks the team pings me that a lot of the reps are having no shows and that the new opportunities are not receiving SMS, and every few weeks I have to dive in. There were a few occasions where there was an opt in issue and some deep settings with "run as" tags on the sakari end to attach to appropriate senders - but outside of those issues about 50% of the undelivered messages are due to formatting. This client has the Operations Pro hub so I tried using the data workflows for formatting clean up, but it doesn't have an out of the box phone field fix like it does for name and spacing, and wasn't a viable solution. I tested Format Fox as an option but it didn't work, I couldn't find the test data that was changed within our HubSpot account anywhere at all (searched like i would for zapier or any other plug-in using custom properites/activities/associated objects/updated records) but couldn't locate. When I reached out to them for help they said they didn't offer any support for lower tier plans and to search their help articles. I'm going to check out InSycle's data quality tool using the bulk transform module for $60 a month, but find it crazy how many steps we have to take just to get phone numbers validated here! I'm also looking into Twilio and Nexmo, but the client is suggesting maybe we just go back to using Calendy for demos instead of HubSpot round robin meeting links - just because they offer this feature to auto format phone numbers. IF we do end up having to go back to Calendy - I'll have to set workflows to look for round robin contact owners set in that system, to clone to the associated deal + contact and set proper deal records all over again (just did this for the service team ticket pipelines tied to Intercom integration and Jira boards, it was a whole ordeal.) Please please please please just fix the phone number issue! ALSO - I know there are a ton of integrations to solve for, but it would be awesome if we didn't have to build custom lists in order to get accurate deliverability information on texts being sent outside of "successful workflow enrollment"
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