Grandes mentes pensam igual

This request is referring to the email health tool in HubSpot: https://knowledge.hubspot.com/marketing-email/monitor-your-email-sending-reputation-with-the-email-health-tool   At the moment, this tool is a great overview for marketing emails in general. However, there are improvements that would make it easier to draw conclusions and take action - most notably the ability to see health broken down separately for marketing emails, one-to-one emails sent through HubSpot and transactional emails. Thanks in advance for considering this request. ... Exibir mais

This request is referring to this feature: https://knowledge.hubspot.com/marketing-email/set-up-an-email-frequency-safeguard   At the moment, the email frequency safeguard applies to regular emails and automated emails without further customization options.   This lack of additional settings typically makes the email frequency safeguard too aggressive. Once the specified number is hit, emails are suppressed. This is problematic in some scenarios: Certain types of promotion are more important than others. Some companies want nurturing emails to go out but additional promotion beyond that nurturing suppressed. There aren't any options to force out important emails and ignore the frequency safeguard - without disabling it entirely.   The email frequency safeguard would be a lot more useful if the following were possible: Setting in the marketing email editor to ignore the email frequency safeguard (essentially allowing single emails to bypass the safeguard) = allowlist Options to specifically mark emails that should be suppressed in case of a too high email volume = blocklist Settings to delay marketing emails for up to X days to not violate email frequency safeguard settings Overview / dashboard of marketing emails suppressed due to frequency safeguard (which marketing emails were most affected by it?) Thank you for considering this request!   ... Exibir mais

This request refers to the double opt-in features in HubSpot: https://knowledge.hubspot.com/marketing-email/set-up-double-opt-in-for-emails#send-opt-in-email-to-individual-contact   When HubSpot users want to bulk confirm the email addresses, the only way is currently via bulk edit:   Once you have the double opt-in feature enabled, you can update the double opt-in status for your contacts in bulk from your contacts home.   This means that every time there are new contacts to confirm, a user has to manually select and update contacts.   Please create a workflow action to update the 'Marketing email confirmation status' to 'Customer marked confirmed'.   Reasons why this is needed Some contacts should be automatically marked confirmed. For example, in many SaaS companies, software customers are considered confirmed because they already signed up for the software. In other companies, customers are generally considered confirmed across the board and should not have to go through a double opt-in process again. While there are workflow workarounds, using additional custom properties, it should be possible to update the confirmation status directly. If it's possible to update contacts in bulk (see article linked above), Professional and Enterprise customers should not be forced to do this manually. The point of such a subscription is that things do not have to be done manually. Thanks in advance for considering / evaluating. ... Exibir mais

This request refers to this feature: https://knowledge.hubspot.com/website-pages/approve-hubspot-content   At the moment, super admins automatically have the status of an approver, by default. If you're a super admin, you can approve marketing emails and landing pages and you appear in the dropdown of approvers. Super admins cannot be removed from that dropdown.   However, not all super admins have touchpoints with marketing or necessarily have the background knowledge to judge whether an email or landing page should be approved or not. On the contrary, super admins typically deal with questions of portal infrastructure and especially in larger organisations, they don't handle operational tasks like email approval.   Approving emails and landing pages is typically a marketing admin function - and while there might be marketing admins who are also super admins, that's not always the case.   I would like to request that super admins can be removed from the approvers dropdown.   In larger portals, there can be a larger number or approvers and super admins and having these mixed together in one long dropdown of approvers can be misleading for users who request the approvals.   There is also a risk of a super admin being notified to approve something although they don't have any knowledge or context of it. ... Exibir mais

This request refers to marketing email and landing page approvals: https://knowledge.hubspot.com/website-pages/approve-hubspot-content   Currently, when a marketing email or landing pages is approved, users have to re-request approval when they make small changes.   For example: A marketer requests approval for a marketing email. The email is approved. The marketer notices a small spelling mistake or wants to change an image. They have to re-request approval.   As default behavior, this is good. Without this, users could bypass mandatory changes.   There are however scenarios where admins trust users enough that following updates are made in good judgement.   Please introduce an option to approve the current version of an email or to approve the email and all updated versions.   This could be a simple dropdown in the user interface for approvers: Approve current version of email Approve current version of emails and auto-approve future updates made by the same user   Thanks in advance for considering! ... Exibir mais

In a HubSpot portal without business units, when a contact unsubscribes from all email, this is documented in the property "Unsubscribed from all email" as the value "true".   In a portal with business units however there currently isn't any way to see whether a contact unsubscribed from all emails of a specific business unit.   Here's what's happening: Contact unsubscribes from all emails of the main business unit > "Unsubscribed from all email" changes to "True" Contact unsubscribes from all emails of any non-main business unit > "Unsubscribed from all email" stays empty   There isn't any property that can be checked to see whether a contact has unsubscribed from all emails of any given business unit.   When talking to HubSpot support, I got the information that the product team is not planning on implementing this:   I can confirm that the only way to do this is to filter for each subscription type under that business unit. The email subscription team recommends list filtering directly on subscription opt-in status, rather than using the properties "Unsubscribed from all email" and "opted out of email; X", as this is more reliable. These properties existed before the introduction of business units. They are aware that this is a confusing UX for business units portals and this is something I've seen lots of feedback on. However, my understanding is adding BU based opted out of all email properties is not something the team plans to introduce.   In other words, whenever there is the need to filter for contacts that unsubscribed from all emails of a business unit, I need to create as many filters as I have subscription types.   Additionally, this is not 100% accurate as someone might have unsubscribed from each individual subscription type - but not from all emails. While it's a subtle difference, that's not the same.   Please implement an "Unsubscribed from all email" property for each business unit. Considering the price point of business units, this shouldn't be something that requires a workaround.   (Similarly, the same point could be made for the "Marketing email confirmation status property".)   Thanks in advance for reviewing! ... Exibir mais

When we need to add a last-minute contact, the process can be quite stressful and complicated, as it requires creating and importing an entire Excel file for just one contact. I believe adding the ability to manually enter non-existing email addresses directly when sending a marketing email could be extremely useful. This feature would streamline our operations and reduce the time spent on these tasks. ... Exibir mais

It would be AMAZING to have a column in the list view/dashboard that displays the number of marketing contacts per list just as the list count column displays the number of contacts per list.    This is important for:  Marketing contact tier management  Avoiding email send errors  General reporting  ... Exibir mais

At the moment, assets such as marketing emails and social posts can only be attributed to a single campaign. The issue I am running into is I have multple campaigns running at the same time that sometimes share real estate space on the same email or social content. It would be easier if I could save these assets to multiple campaigns to be able to properly review campaign performances when they are completed. ... Exibir mais