Great minds think alike

Because of GDPR all emails within HubSpot need a special subscription typ. Right now also the follow-up emails. This leads to the following problem, when the checkbox "send marketing emails only to contacts with a legal basis for contacting" is activated: If your contact doesn't click on the checkbox for the consent to communication the follow-up email wouldn't be send.    However, according to the GDPR, the follow-up email does not need this subscription, because by sending the form, the contact requests exactly this content and must receive it. This is not possible with the current settings.   The only workaround is a complicated workflow that sends ONLY this content and no other material. This would make the function of a follow-up email obsolete.   It would therefore be really useful for any marketer in the EU to be able to switch off the allocation of a subscription in a follow-up email. ...read more

Hello,   I am proposing the function to archive (or move) whole folders of emails. If I archive emails, the folder remains. I want to properly tidy up.   Ideally I'd like to select the whole folder (for example, a month dated folder in 2021) and archive the whole thing, restoring it if needed still folderised.   Alternatively, I'd like to be able to move the whole folder to a "2021" folder I have made. Much as you would expect to on Microsoft Explorer, for example. The only way to do this would be to make new folders, then move the emails to them, deleting the original folder thereafter, which is a bit clunky. ...read more

I have a frustration with the market email exports:   1. Why are you not able to choose what columns you want to export? you can do it for everything else? but not for market emails, I have had to waste time removing columns I don't need   2. Why won't it show you companies? it only shows contacts, I want to be able to see what companies are associated with that contact, again I have had to waste time manually putting companies for each contact   I want to be able to export a recipient list to show companies and their contacts that have clicks/opened a specific marketing email, MailChimp has had this feature for years, why can't we do this on Hubspot??? ...read more

  There is currently no way to add properties to the export I receive from the email performance tab to combine the email data and contact properties (the list that is generated when going into a sent marketing mailer-> recipients-> export).   At the moment the only contact information this list now gives (in addition to the recipient activity opens, clicks, bounced, unsubscribed,event dates and times, click urls, bounce reasons etc) is the e-mail address. It would be great to be able to tailor the list and combine email data and contact properties in the same report.    ...read more

Hi, Sending mail shots to thousands of people, especially now with many people not working results in a large volume of Auto Reples returning to the sender. We need an easy way to identify them and trash them, so that we can deal with the manual replies. ...read more

Hi all, I'm trying to add either a whole note, or at least the text as an attachment to emails. Is there a way to do this? Eg. I write a prescription in their notes, then want to sent this as an attachment in an email sent from hubspot. Possible? Thanks! ...read more

It would be great if you could export the top links clicked report. Very frustating that you can't. I often need to work out average clicks per link or do further analysis on the link report which isn't possible at the moment. You can export this info in MailChimp. ...read more

Would it be possible to add a "biweekly" option to the recurring email frequency? Right now the only three options are daily, weekly and monthly (see screenshot). ...read more

We have a SaaS app that integrates with another site in order to function. That integration needs refreshing periodically, so we need to send a reminder to our contacts to refresh it when it expires.   Many of our contacts have multiple deals (which map to "stores" in our SaaS app), sometimes 200+, and those deals will need refreshing potentially at different times. I'd like to set up a contact-based workflow to send email reminders to refresh the integration. But I need to include the name of the specific deal or deals that need to be refreshed at this time within that email.   To do that, I think I would need a personalization token that 1) pulls in the name(s) of associated deal(s), which is not currently possible (i.e. you cannot use deal properties unless you are going to use the email on a deal based workflow), and 2) doesn't pull in the names of ALL associated deals, but rather only the deals that have a certain property (basically the property that we use to mean "needs its integration refreshed").   The final email I want to send would look something like this:   Hi Customer,   Your connection to [integration site] for the store(s) [deal(s)] below has expired or been removed: [list of deal or deals that need refreshing] To continue using [our app], please log in and click [blah blah steps to refresh].   If we had this feature, it would also solve my other problem listed here because it would allow me to just make a contact-based workflow instead of a deal-based one. ...read more