Great minds think alike

It would be great to be able to see uncategorized emails in the folder view, as well as seeing the attributed folder structure in the list view. It's incredibly hard to see what folder an email is stored in, or if it's even stored in one.    In the folder view, uncategorized emails don't appear to live anywhere either. So if you're inheriting a hub that's been through several different people, all who've taken a different approach to naming conventions and keeping things in order, it can make things very difficult. ...read more

My customer is working with multiple brands.  Links from emails populate as the main domain when adding the tracking parameters and then redirect to the correct brand domain (happens over seconds). I am aware that this is expected behaviour and the main solutions are either changing the domain you use for link tracking before each email send (which is not scalable) or having separate portals.   With the introduction of brand partitioning is this something that we will explore?   Related post from another user: https://community.hubspot.com/t5/Email-Marketing-Tool/Utilizing-secondary-domains-for-the-automatic-email-link/m-p/306706#M3684 ...read more

We need the ability to have separate 1:1 Sales subscription types for each business unit in Hubspot. Currently, the Sales 1:1 email subscription is tied to the portal's primary business unit. This is not ideal as we do not want a global sales opt-out but one for each business unit.   Ability to create 1:1 Sales email subscriptions for each business units. Have these 1:1 email subscriptions appear on the business unit preference center (and be able to edit the preference center)   We were initially very excited about the business unit functionality. But it has been some time since I have seen any enhancement to this functionality. Please make this a priority to fully build out this capability! ...read more

We'd like to have the ability as admin on our account to customize what our account's unengaged contacts "look" like from a logic standpoint. Here's the automatic HubSpot logic that is used:   Never opened a marketing email from you and hasn't opened the last 11 emails you've sent them. Previously opened a marketing email from you but haven't opened the last 16 emails you've sent them. In our opinion this setting is too large- we'd love to be able to have a global admin setting where we can tighten these two pieces of logic up so we can customize our own unengaged contacts and avoid graymail issues, as these are too high and we'd like to be able to use the unengaged contacts checkbox on our emails but as it stands, it doesn't work for us. We've had to create custom lists as workarounds but we want to use this checkbox for our automated emails too and we can't, as it doesn't suit our needs. Please allow account admins to update this logic on a per-account basis so we can determine unengagement to protect our quality/send score. thanks! ...read more

Right now when you save a smart module as a saved section, it only keeps the default version. Would make things so much easier if it stayed dynamic.  ...read more

I would like to be able to integrate the Canva visual (complete design, with the different clickable links) in the hubspot mail module, to send it to my database. ...read more

We have a connected team inbox in HubSpot and are using the email reply beta, which tracks & allows automation around replies to marketing emails as long as they are being sent to a connected inbox. I think it would be great, and hopefully not too challenging, to implement a workflow enrollment trigger for Activity > Email received in connected inbox (allow selection of which inbox). Then, I would use this to automatically add anyone who emails our team inbox to a specific Salesforce campaign (right now, we have to add people manually to a list in HubSpot that triggers a workflow to do this).  ...read more

I'd really like to encourage my team to use HS commenting feature more, only it's not really practical as you can only comment on modules and not point people directly to specific elements (e.g. text) inside these modules.   Also, multiple comments in any single module show up as if they were a discussion around a single comment, i.e. you add a first comment in a module and if you want to add another in the same module, it appears as a reply to the first.   Ideally comments would work similar to Word and other common apps (e.g. Figma) i.e. comments link to where the cursor is / words highlighted when you insert a comment (similar to how the new content AI tool can be activated in place).   Note: Can't recall how many areas the commenting feature is available so have filed this under 'marketing emails'.   Thanks. ...read more

Hello all,   it would be great if the postal code as part of the office location information is listed before the city in marketing email footers (see screenshot). After all, this is common practice in Germany.   I have already adjusted this in the Design Manager for our clients, but the footer is still displayed incorrectly in the emails. So I asked the support in this matter and was told that you can't currently change the arrangement in effect.   Best regards Adriane ...read more