Great minds think alike

At the moment, there is a feature for 'Specific date' or 'Contact date property' in contact-based workflows. This will be a useful feature to have in custom objects as well.    The use case is to send an annual recurring birthday email to a custom object by enrolling the object into a workflow. I have explored the idea of copying the date property of the custom object to a custom date property of the associated contact, and then use the Contact-based workflow to send out annual recurring emails. However, this will not work if there are more than one custom object associated to the contact. As such, having this for other objects be of a big help here!   Requesting on behalf of a customer.   ...read more

I would like to send an email that displays different images based on the "type of work" a contact says they do - this is a multiselect function. For example if they say they do type of work a, I want to use a smart rule to display image A. If they do type of work a, c and f, I want to display images A, C and F.   At the moment I can set smart rules for all of this content using each type of work option as a contact list.   What I can't do is say DON'T DISPLAY this image as default, UNLESS they are in the appropriate list. If you don't meet the criteria - show nothing. If you meet the criteria, display the appropriate image. The workaround at the moment is to display as default a different image e.g. something transparent but this is a bit cumbersome. ...read more

In the new Marketing Email view, the search functionality has also changed. Previously, you could search for any string within the Email Name and get a result. Now, however, you must search for the full Email Name, in order, to find anything. For example, we have a particular set of naming conventions for our emails that include the [WebsiteName][Type of Email][Name of Series]. It was very quick and easy to search for the "Name of Series," but now I must type in the other 2 pieces that are repeated among many emails. (Example: in the title "ETpodcastNRR" I should be able to just search for "NRR.")   This has become a tedious time waster since I have to type long strings to locate any of our hundreds of emails to clone. Please update the search function to work like it did before. You should be able to locate any part of a string, in any place in the email name. ...read more

By default, marketing campaigns acts as a compiler of assets which provides us an overview of all the data of the assets assigned to it. This is very convinient (especially once this one is also implemented ~ https://community.hubspot.com/t5/HubSpot-Ideas/Allow-an-asset-to-be-tagged-to-multiple-campaigns/idi-p/699417) however we saw that the unsubscribe data isn't compiled. Its weird given that the data is already available on each marketing email. How come this data isn't summarized?   We hope that this would be included soon. ...read more

Please update the logo for Twitter to new X logo in the email assets for drag-and-drop editor.  ...read more

The desired behavior is for any emails sent to a customer from a ticket should have all replies from that customer threaded to the same ticket.   When I spoke to Hubspot support on this issue, they said the message ID was determined by the original email address that created the ticket, and cannot be included in the message to maintain proper email association to the ticket.      The issue we are running into is the following: ticket is created from an automated process that is sent from a system address, ex: service@ the ticket includes the contact and or company associated with it staff replies to the contact through the ticket from their support@ address, replying to the associated contact's email directly the contact replies from their email to the support@ address a new ticket is created rather than threading the reply to the original ticket.   Hubspot support has said this is due to the replying email address not matching the original email that created the ticket.     New tickets may be created due to a change in email address, or an edit to the email subject line.   It would be great to have a way to either embed the ticket id or have a way to ensure the replies recieved from an email sent to a contact associated in the ticket, are threaded to the same ticket (regardless of header changes), rather than create a new ticket.  ...read more

The email approval process really needs to either require an email to be re-sent for approval if any edits are made post approval, or turn the ability to edit the email off post approval (meaning a clone would be required to edit and thus approval also required). Thanks! ...read more

Hey there, we would love to be able to edit pictures in the e-mail directly. For example size, frames etc. ...read more

You can filter email recipients by hard bounce and soft bounce, but it would be much more insightful to have a more granular level of detail. Specifically, we want to be able to distinguish between emails that were undelivered due to being caught by a filter (which can result in either a soft or hard bounce) and emails that were undelivered because they were invalid (which always results in a hard bounce). Ideally, you would retain the soft/hard bounce filter and incorporate an additional filter with the following categories: Email security filter (can be soft or hard bounce) Invalid email address (always hard bounce) Unknown user (always hard bounce) Mailbox full (soft bounce) Temporary server issue (soft bounce) Blocked by recipient's server (can be soft or hard bounce) Deferred due to high volume (soft bounce) Recipient's server unavailable (soft bounce) By including these more specific categories, you can gain a clearer understanding of the reasons behind undelivered emails and take appropriate actions to improve your email deliverability. ...read more