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It would be beneficial for our customers if we had a way within our email tracking settings to somehow shorten the URLs that are created with the setting enabled. The tracking parameters added can be so long that some contacts who receive the emails may think the URLs are phishing or scam email at first glace, so if there were an option to shorten them but maintain tracking that we could offer, it would be an appreciated feature by our customers! ... Exibir mais

 One for the most frustrating elements to Hubspot is the email builder. To have to build a template for an email that requires a slightly different layout just quadruples the time to make the email. Many other tools that we use in parallel with Hubspot allow for a front end drag and drop email builder. This gives you the freedom to adjust the word within a template but also add/remove module with ease.   Please implement asap as this has become the norm across lots of marketing tools. ... Exibir mais

As a marketing/sales user I want the deal-based workflow step of 'send internal email' to allow sending emails to a property that stores an email address.   This functionality exists in a Contact-based workflow in the 'Send internal email' workflow step - however it is needed in deal-based workflows.   Currently in deal-based workflows you can only send internal emails to Hubspot Users. Alternatively you can send email to all contacts associated with the deal. However, there is no way to automate associations. Our Deals are created in Salesforce and synced into Hubspot, so there's no way for us to control the associations.   Ultimately, this is needed to allow email campaigns triggered by deal-based properties, such as a Welcome/Onboarding email campaign, or an End of Deal email campaign. ... Exibir mais

  Importance of Editable Subscription Preferences for Business Units   Segmentation and Customization: By allowing subscription preferences to be editable for different business units, organizations can tailor their communication strategies to different segments of their audience. This ensures that the content is relevant to the specific interests and needs of each business unit's target audience. Compliance and User Experience: Editable subscription preferences enable businesses to comply with various legal and regulatory requirements related to email communication. It also enhances the user experience by giving contacts the ability to unsubscribe from one business unit while remaining subscribed to others. Marketing Efficiency: Customizable subscription preferences can lead to more effective marketing campaigns. By aligning subscription types with specific business units, marketers can send targeted communications that are more likely to resonate with the audience.   Current Restrictions and Their Implications   The current restrictions in HubSpot's subscription types (BETA) include: Default subscription types like one-to-one emails, customer service communication emails, and transactional emails cannot be associated with business units. Contacts who are imported in an opt-out list or manually opted out will only be opted out of the Account business unit. Only one default subscription preference page is allowed for all business units, and it cannot be customized. These restrictions might lead to the following challenges: Lack of Flexibility: The inability to associate certain default subscription types with business units may limit the flexibility in managing subscriptions across different segments of the business. Limited Customization: Having only one default subscription preference page for all business units restricts the ability to provide a tailored experience for contacts interacting with different parts of the business. Potential Confusion for Contacts: The current setup might lead to confusion for contacts who wish to manage their subscriptions across different business units, as the preferences are not fully aligned with the structure of the business units.   Proposed Enhancements   Allow full customization of subscription preference pages for each business unit to enable a more personalized and user-friendly experience. Provide the ability to associate all types of subscription preferences, including default ones, with specific business units for better alignment with the organizational structure. Implement a more intuitive interface for managing subscriptions across different business units to reduce confusion and enhance user engagement. These suggestions aim to enhance the functionality and user experience of managing subscriptions in HubSpot, aligning them more closely with the diverse needs of modern businesses. ... Exibir mais

It would be great to have the ability to edit a web version of an e-mail that has been sent/published. Being able to correct copy or a link after hitting send would be a valuable feature, and I know I would appreciate having that option, if needed. ... Exibir mais

Would be nice to have the ability to add rounded corners to images in the drag and drop email builder. This seems to be a function in most other platforms like Mailchimp. ... Exibir mais

I was shocked today to find out that using the function in the file manager to 'Replace' an image does in fact do nothing of the sort!   Rather than replacing the image in all of its applications within the system, it instead creates a duplicate using the same filename that DOES NOT replace the image in any of its application within the system.   This seems like a fundamental flaw in the either the functionality or if not, an error in the labelling of the action. Actually being able to replace an image would be incredibly useful. Granted there may be the need to include a 'Are you sure!' warning similar to when making changes to a template but I believe this would be avery useful option to have. Frankly I'm surprised no-one has highlighted this previously. ... Exibir mais

It would be nice to be able to take the Top Engaged contacts from emails and export them or add them to a list like you can in the clicks and opens for the email.  ... Exibir mais

Posting on behalf of a customer who is looking for a feature where we can save emails created in the 'drag and drop email editor' as a template to re-use again for other emails.  Currently the emails created using the 'drag and drop' editor don't use a template, and if you want to re-use the layout and styling of the email you would have to clone the mail and edit.  Feature request: To have an option to save these emails as templates, which can then be added to the 'template' screen while creating the new email.    ... Exibir mais