Great minds think alike

vdecker1 · ‎Feb 3, 2021

Awesome that Hubspot brought back the ability to save/create email templates with the drag and drop builder, but I am looking for some additional features: When saving an email as a template have the template save the From Name and From Address. I have it set when I create a template but when I select New Email it does not carry over Campaign also does not carry over, I set them on the template level but when creating a New Email from the template it is deleted The ability to edit templates. If my template changes over time I have to delete the old one and create a new one, would be much easier in some cases to be able to just edit the existing template. Thanks -V

elton · ‎Feb 1, 2021

Hi I tried to create modules/partials like Header, Footer etc for email templates. The modules will be imported in the main template files. Gmail seems to be discarding <style> tags outside of the main <head> tag. I tried a lot of attempts but turns out nothing works except the main head tag. Solution is to either find what is the cause for this, or merge style tags from partials to main template file when rendered/sent Steps: - Create a module/template, say a Header, write your HTML in that, and some CSS in <style> tag. - Create a new template for mail email, include the above template/module. Send this mail to test email. The CSS written in the style tag in the included file is discarded. After few tests, I found that if the <style> tag is placed inside the <head> tag in the main file, those CSS are retained. Solution: If hubspot can merge the styles from child templates/modules/partials into main head tag if available before sending. This is only for Emails not landing pages. Refer to this ticket for more details: https://app.hubspot.com/support-inbox/6598889/ticket/4208541?source=email

OSkout · ‎Jan 29, 2021

Hubspot has taken the step to make a/b testing in automated emails! However, the aftermath of that remains a bit tangled. I can't archive a specific version. It archives the whole a/b thing, not just the version! Would LOVE a fix on that asap!!

robinnicholl · ‎Jan 22, 2021

It would be very useful to be able to edit the "browser version" of an email after it's been sent. We've noticed that when duplicating an email you have to explicitly alter the web version, otherwise it defaults to that from the original mail it was duped from. This can obviously be overcome, but is nonetheless very annoying.

larissa_cai · ‎Jan 22, 2021

In HubSpot, we send marketing emails in the name of 10 countries (our public company address, like: info@balluff.com.cn), which means for ONE email, we need to create TEN due to the footer and sending address, we cannot use a uniform one, esp. from address, receiver will reply, we need to make sure that their reply goes to our right country. So is the footer, people might be confused for different information. I found a similar request in Community (LINK), however I want the address from our public company address, which is different. Therefore, come here for help. Thanks.

JLSB · ‎Jan 21, 2021

In order to identify changes in automated email performance due to deliverability fluctuation, modifications in the timing or sequence of a workflow, or changes in the type traffic entering a workflow... it would be really helpful to be able to see graphs of open rate, CTR, bounce rate, unsubscribe rate, etc. on a individual automated emails over a specified period of time. Currently what I see is: Which is for all time. I can't see if the open rate is currently going down or up. @jaleonard19 if there is a way to do this using the Reports tool, please let me know. Currently I can only figure out how to do this on all emails collectively, or all emails on a single workflow. Not an individual email. This has value because I am trying to find out why a workflow has lowered performance over the last 2 weeks, even though roughly the same number of people are going through it. Did the email start going to spam the last 2 weeks? Did the bounce rate increase? That would help my identify a change like that.

inajns · ‎Jan 21, 2021

It would be useful to be able to manually exclude some Hubspot forms from the resubscription setup. At the moment, it is a global setting - that sends the resubscription email to contacts when they fill in any Hubspot form (and if they have previously unsubsribed from all emails). As many teams have automatic form subscriptions for internal processes, we don't always want the resubscription email to be sent to contacts.

RvonEllerts · ‎Jan 13, 2021

I created several emails out of the workflow module and chose plain text to start off. However I am not able to change them now to an existing template, so I have to start again. As a user its not clear why this option is not available and I would appreciate this feature. If there is a reason why its not possible I would have expected a warning when chosing plain text in the first place! Thanks

KaylaACRIS · ‎Jan 11, 2021

The ability to be able to do a quick search for specific word or phrase that finds the particular in any landing pages or emails would be extremely helpful so anything that needs to be removed or updated can be done easily without missing anything.

Anonymous · ‎Jan 7, 2021

If HubSpot could add a "include internal recipients" option to Marketing emails, it would allow any HubSpot User to receive the email without being a contact in the CRM. I think it should be separate dropdown from the one where lists and individual contacts are chosen. Currently, only a list or contact within the CRM can be chosen for Marketing emails. Because Marketing emails can be sent from other HubSpot users than the person setting it up (i.e. a sales agent), it is important that they also receive the email and are aware of it. As a workaround, our team are setup as contacts in the CRM, but this is less than ideal - except for those who are actual customers. This causes internal meetings to be logged to their timelines, etc.

Great minds think alike

Email Templates - Additional Features

Combine style tags for emails to be supported by major email clients

Archiving versions in A/B Test Automated Emails

Edit email, browser version

Make 'From Sender' and 'footer' 'Smart' for automated emails

Graph email metrics (such as open / click / bounce rate) over time for automated emails

Resubscription Emails - Being able to customise for different forms

Option to change a plain text email to an existing email template

Search For Phrase

Choose HubSpot Users as Recipients for Marketing Emails

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