Great minds think alike

KMcKay

It’s becoming more common to see emails from innovative companies with designs that break away from the traditional 600px width. These wider email templates create visually striking, modern layouts that stand out from the crowd. While I understand the need to consider compatibility across email clients, it would be great if HubSpot enhanced its drag-and-drop editor to support greater flexibility for creating wider email templates. Some related articles [1, 2, 3, 4, 5]

vperoza

PROBLEM: The email footer subscription links are applied based on the business unit that a person is in when they first create the email. If the user is in "All business units", the default company's information is used. If a user is in the wrong business unit when they create an email, the wrong links appear in the footer. There is no way to fix this without having to re-create the email. IDEA: Add a "Business Unit" dropdown to the email's settings tab, after the Office Location dropdown. Have the field pre-populate to the current business unit. If the user is in "All Business Units", pre-populate to the default account.

Assoc-Sacto

Outlook (Office version) has recently started automatically justifying text for emails on desktop. BY DEFAULT. This causes words along the right margin to break, instead of moving them to the next line. Users have a convoluted and not-easy-to-find way turn off this DEFAULT option, but at this time the sender/marketer has no way to stop it from happening. MS calls this feature "Advanced Typography." Hubspot could potentially add code to the email templates (head) which would prevent this from happening:  To work, this also requires the following xmlns (XML namespace) attribute on the HTML tag: <html xmlns:w="urn:schemas-microsoft-com:office:word">

DFinger · ‎Dec 11, 2024

Need the ability to CC emails on our marketing/transactional emails!

JoshuaW · ‎Nov 20, 2024

HubSpot currently does not allow "is less than" or "is more than" filters for specific email activity date refinement. Reason to request this change is to solve for a nurture stream workflow with a weekly enrollement that sends 1-3 dynamic marketing emails. I need to set a branch specific to if someone clicked the link in an email sent earlier in the workflow. I can add the "Marketing email activity" filter for "contact clicked a link in email" but I need to refine to is less than 7 days ago. Problem is that someone could re-enroll and they could always qualify for the branch if they have clicked the link during a previous enrollment and not the current enrollment.

aubreystork · ‎Nov 5, 2024

I contend that the logic used for the main open rate on marketing emails shown in HubSpot is flawed. If we're looking at only reliable opens (as the system does), we should be removing all those unreliable opens from the denominator too (which the system does not). If we don't count them in one part of the equation, we can't then count them in the other. This gives us a negatively-skewed view of our performance. Here's an example of what we see vs. what we should see: Delivered 138 Opens Highlighted in System 34.06% 47 Including Bots 63.77% 88 Bot Opens (Including bots - Opens Highlighted in System) 41 Delivered - Bot Opens 97 Opens Highlighted in System / (Delivered - Bot Opens) (What should be reflected in HubSpot) 48.46%

FSA_CH

When using smart modules in emails, it’s crucial to have the ability to view the exact content that was delivered to a contact at the time the email was sent. Currently, accessing the email in HubSpot redirects to the editable version. The content displayed in a test email today does not accurately reflect what the recipient originally received. Adding a feature that allows users to view the specific content sent to each contact—capturing the exact state of smart module logic at the time of sending—would enhance accuracy in reporting, compliance, and customer experience analysis. This feature would be invaluable for businesses leveraging personalization at scale.

minhisonhubspot · ‎Sep 23, 2024

Currently the email builder only provides two kinds of smart rules: for list subscription and for lifecycle stage. I find these two options too limiting, as I would like to be able to create rules based on geographical region or language. Therefore I would like to expand the smart rules to more properties if not all properties for multiple objects (account, contact, etc.)

NBahet · ‎Oct 2, 2024

Hello, My team and I have been working on implementing some regularly scheduled emails for our clients using HubSpot's Transactional Email API + the beta custom coded template/module features. These emails are really more like marketing emails, but to leverage hubspot's single send API features we've been implementing them as transactional emails (it best suits our use-case for a range of reasons; for example, because there's a lot of bespoke data that needs to be pulled into the emails per-client in our backend, and which we don't want to store on HubSpot). Overall our desired implementation has gone well and the emails are almost ready to ship. We've included unsubscribe links in the email footer which leverage our own unsubscribe solution, since these are going to act more like marketing emails and need to comply with relevant regulations. The unsubscribe url – which we're sending as a customProperty with the api request, and then implementing in the template – points to an endpoint of ours which implements in-house unsubscribe logic. This is important to us because we want our clients to be able to manage their subscription status both in-platform (ours) and through clicking the unsubscribe link. The above setup for a footer unsubscribe link is working well. But to get to the point here, as a final step we want to implement those same unsubscribe links with List-Unsubscribe and List-Unsubscribe-Post headers for these emails, to comply with recently announced requirements from Google and Yahoo for marketing emails. I recently made a post on Hubspot Community inquiring whether it is possible to somehow specify values for these headers somewhere in the Transactional Email/Single-Send API flow, and per your Community Manager (and my scouring of HubSpot documentation) it looks like this is not currently supported. This seems like a relatively simple ask and one that we'd like to formally request. From skimming around the web it looks like many email services are adding manual support here, including for teams like us with their own unsubscribe solutions: here's an example from Postmark showing what looks like a relatively straightforward manual implementation (the two headers and their values getting sent inside a "Headers" list with the API request). Is this something Hubspot can implement for its Transactional Email/Single Send API? TL;DR: Enable specification of values for List-Unsubscribe and List-Unsubscribe-Post headers within API requests to HubSpot's Transactional Email / Single-Send API (example implementation from PostMark here), in support of compliance with Google/Yahoo requirements, for teams that need to implement an in-house unsubscribe solution with that API.

karstenkoehler · ‎Jan 24, 2023

Hello product team, For HubSpot admins, one of the biggest challenges is keeping a portal organized, cleaned up and prevent overall chaos. Especially in Enterprise portals with sometimes hundreds of users, it's almost impossible to get users to follow a naming convention for email names, landing page names, workflow names. Quickly this becomes a cat and mouse game where HubSpot have to constantly chase and remind users to name their assets correctly. Why is this currently a bad user experience for users? Naming conventions are usually documented outside of HubSpot, in a wiki, stored as a Google Doc or something similar along the same lines. Forcing them to interrupt what they're currently doing, look up a naming convention and then come back means that they're losing time. They also have to leave HubSpot momentarily. Even then, they might misunderstand the naming convention and type in an incorrect name. Why is this currently a bad user experience for admins? Incorrect naming means that list or workflow filters for Recent conversion might not work. It can also mean that reports become a mess, if these reports are pulling in asset names. If admins have to look into this on a permanent basis, in portals where there are new assets every day, this takes time away from developing the HubSpot portal and generating more value for all users. Here's what a solution could look like To solve this, it would be great if there were tools to enforce a naming convention. Ideally, admins would specify what constitutes a correctly named asset and similar to the forms editor, arrange fields to their liking. Here's a quick mockup of what this could look like when creating a new page. The user could select from dropdowns which team they belong to, the language of the assets, the asset type, include a title and date. The system would then generate a title from this that cannot be further edited. Admins should be able to specify the options for each dropdown, separators, order and field validation (e.g. max length for a title). (In case this is eventually introduced, please consider to make this a feature that is at least included in all Professional and Enterprise subscriptions.) I would love to see this for all assets in HubSpot: emails, workflows, lists, campaigns, imports, properties, files etc. Thanks in advance for reviewing!

Great minds think alike

Add support for Wider email template designs - greater than 600px

Assign footer links based on selected business unit

Add markup to email templates to address MS Outlook Advanced Typography

Automated Emails - CC

Workflow Marketing Email Activity Filter With Relative Time Refinement

Fix Open Rate Calculation

View exact email version with Smart Rules on Contact Activity feed

Expand smart rules options in email builder

Feature Request - Enable specification of list unsubscribe headers for transactional emails

Enforce naming convention for new assets

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