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It would be great to have a feature in the Conversations Inbox that can highlight the priority of certain contacts/companies that come in through the live chat.    For example, there are top tier companies that should be prioritized and when their chat comes in, it gets highlighted in the support inbox and the support team can attend to their chat first. It can come in a form of a highlighted dot etc.   Requesting on behalf of a customer!  ... Afficher plus

Currently, in HubSpot Workflows, it's not possible to create an enrollment trigger for contacts entering the CRM via chatflows.   To leverage automations for such contacts, they need to be defined directly within the chatflow, which is often overlooked.   How to enroll chatflow contacts into HubSpot workflows   Therefore, I suggest proposing the option to create an enrollment trigger for contacts entering the CRM via chatflows. ... Afficher plus

Hello everyone, that would be nice to be able to edit the end mesage in a chat/ bot :   "Votre chat est terminé. Pour commencer un nouveau chat, cliquez ici."   Thank you for your vote for this small and simple idea   ... Afficher plus

Now that WhatsApp is available to connect on inbox it would be very useful to integrate a chatflow for WhatsApp, very similar to Facebook chatflow. ... Afficher plus

The ability to add forms to collect customer info in chats, like email, name, phone, etc.   For now, it is only can be done throguh asking questions which is text based and the customer some times do not read the question very well and answer with invalid data specially for names.   We need to have a way to ask these questions with a Form inside the chat.   Like this >>   ... Afficher plus

Use case: We have chat flows based on Live Chat on our website. We have seen an increase if 'spam'/'rubbish' chats.   In order to filter and prevent us spending time on them we need to have an option to say 'Request email before the first message is accepted'   This way you can prevent trolls and spamming in general.   Changes: New option in Live Chat -> Build -> Email Capture called 'Request email before the first message is accepted' When this option is selected the user must enter a valid email (valid email, not required an existing contact) When the email is entered the chat message is presented and a live chat is created in our Inbox   Optionally: Require that the email belongs to a contact in the system ... Afficher plus

The nature of our Business is different and some conversatiosn can stay open for months. This feature should have Non as an option if we don't want the conversation to close. I understand we can re-open it however there should just be a simple option as non.  ... Afficher plus

Would love to see AI chat booking calls for leads. We currently use Woosender. Hubspot could easily implement something like this. It would be a game changer.  ... Afficher plus

It is necessary to create a chatflow for WhatsApp, just like there is for chat and Facebook. This would be an extremely effective tool and a differentiator for HubSpot.     ... Afficher plus