Great minds think alike

1. Native WhatsApp Engagement Chatflows / Chat Bot / Workflows Use the current Chatflows feature and add a new function to select which channel this Chatflow will be using, either Website Chat Bot (Current), WhatsApp, or any channel connected.   2. Workflows for Conversations > Inbox > Message 2.1 Send WhatsApp-approved Message Templates Create a Workflow that triggers when a new inbox engagement is received via WhatsApp or any channel and filter it based on the message to send the corresponding WhatsApp-approved Message Template. 2.2 Create a Ticket then Send WhatsApp-approved Message Templates Create a Workflow that triggers when a new inbox engagement is received via WhatsApp or any channel to automatically create a Ticket and then send the corresponding WhatsApp-approved Message Template based on Ticket details.   Hopefully, one of the these days, one of this feature will get implemented.   Feel free to comment your suggestions regarding WhatsApp Chat Bot.   Upvote, so developer can notice us! Thank you. ...read more

As it stands, only chatbots with ticket or live chat can log the convo or interaction. For somebody with a business that uses statistics, it is a roadblock to achieving positive results to not be able to have statistics for the chatbot. Hoping this feature will be introduced. ...read more

All the properties of the current conversation in a workflow are set to read-only and says only hubspot can set these values. We would like to be able to change those with a workflow so we can assign contacts to the conversation based on chatflow responses.   A contact will submit their phone number and it will directly correlate with a contact in our records. but the chat has no idea its a contact and then asks them more questions about their account. We need to be able to search based on chatflow responses and then use branches to stop the questions if they give us the right contact info.  ...read more

Does anyone know how to stop the annoying Hubbot popping up obscuring a large part of support pages? I know I can click on the cross to make it go away, every single time, but I would rather turn it off and only wake it if I need it. Not sure why Hubspot Ideas was the only location available for my question? ...read more

Bonjour,  Nous utilisons le chatbot pour nos sites ecommerce.  L'une des questions que nous posons est :"pouvez-vous nous communiquer la référence de votre commande ?"  Nos références de commandes sont de 9 caractères majuscules. Chez d'autres revendeurs, cela peut etre différent. En bloquant la réponse sur 9 caractères majuscules, cela éviterait des clients de la concurrence de venir chercher de l'aide, alors que nous ne pourrons les aider.  ...read more

So we have a Chatflow on our website which allows for sales questions. Ideally I'd love to have the functionality to decide who gets assigned/given the option of picking up a message based on priority. I.e.:   Sales people get first dibs If they don't pick it up in x minutes - then another team Same again for another team Or even priority within the sales team.   Cheers! ...read more

Currently, it is only an option to see the first response time.  - If you don't use auto-assign and type a message to reply then this time is always 0.  - If you use auto-assign then this changes but the first response time is not a useful metric for correlations between reply time and overall chat satisfaction  What would be more useful is to have an average response time for the whole conversation, not just the first message.  ...read more

I've resently started having issues with Bots hitting my chat function.   They will type in a few letters in the chat and then I believe leaving the site as soon as it autogenerates a response.   It would be great if Recaptcha or something like that could be used to prevent the bots from starting a chat like on the forms. ...read more

Brands that need more complex chatbots have to go outside of Hubspot because the capabilities are limited and the interface isn't conducive. Editing and creating Chat Flows, that offer the personalized and authentic experience users expect, is incredibly cumbersome and has limited options, compared to other platforms.  One way I see to dramatically improve Chat Flows is – similar to Workflows – having the ability to 'Go To' other flows.  💡Example: 1. Welcome Bot → Greets and segements users with a general menu 2. Support Bot(s) → Personalized support menu x product 3. Sales Bot(s) → Captures specific lead info x product 4. Feedback Bot(s) → Captures feedback from users x product 5. Out of Office Bot → Provides business hours and creates tickets   By linking bots – based on user action – you can (1) develop clear KPIs by assigning owners/teams for each flow, (2) boost efficiency by editing specific bots, rather than the monstrosity that is a "mega flow", (3) create a more personalized experience without getting lost in a "mega flow". ...read more