Great minds think alike

What is the timeline for multilingual knowledge bases? We have a multilingual SaaS platform that can be quite complex that requires a robust multilingual knowledge base.   ...read more

It is essential for the company's branding to have this possibility of customization to instill confidence in our customers who are going to use the faq. We have already managed to use it on website pages and landing pages, it makes sense to be able to use it on the faq and on the customer portal as well. ...read more

I would like the ability to report on Knowledgebase article creation in the reports section of HubSpot. Right now the Dashboard provides views over time and specific article views, but to see published articles, drafts, or archived articles you have to be in the Knowledgebase inside of Service Hub. I also believe it would be beneficial to have the ability to show the other fields from "Insights" in the reporting dashboard (i.e. total searches, searches with no result, most searched terms). Being able to see the data in a presentable dashboard is important for many reasons, but as organizations scale Knowledgebase reporting is as important as ticket reporting. ...read more

Blog posts have an awesome revision history view. The blog editor has additional tools such as revision history   However, knowledge base articles lack this feature. This would be very valuable to have a version controlled knowledge base and the ability to create drafts. Basically just enabling the same editor tools from the blog for the knowledge base would be perfect!   The knowledge base article editor lacks the button for revision history... 😞     ...read more

We appreciate the ability to create knowledge base articles that can be set to "Private - registration required" so that only authorized users can access them. However, a preview that is created of one of those articles does not require a login to view, which is a security vulnerability. I asked via a support ticket if there's a way to deactivate or remove a preview once it is created, and I was told that there is not. Please provide the capability to delete or block an article preview URL. Thank you! ...read more

When I have a link from one article (e.g. Article "A") to another (e.g. Article "B"), is there a way that I can find where / what other article ("B") is referenced ? I might have referenced it in Article A and some other article as well. The reason I want to know is that if I change the name and URL of Article "B" ,  I want to be able to update the links in the other articles.   (I realise that I can run the SEO scan, but that takes several hours, and I don't want to leave potentially incorrect links live while the scan runs. We don;t like our users getting "Uh-oh 404" errors in our Knowledge Base!) Thank you. ...read more

Would be cool if you would autogenerate a ToC of knowledge base articles from the paragraph headings without wasting too much screen real estate. Maybe an option to toggle on and off? Or a sticky box that scrolls with you? Especially for longer articles, this allows the user to get to his content faster or judge better if the answer is in the article. ...read more

Hubspot to provide a way we can create a product tour to our own product which could be integrated with the knowledge base. ...read more

The chatbot knowledge base look up currently pulls words from the article's title to determine which articles show up first depending on what the user enters. I'd like to omit certain words such as "How do I" or "When" from the search so that a user can type out a question and not have an article suggested to them just because they contain similar sentences.    Helpful for CSM and support teams who want to increase their chatbot's ability to close tickets. If we could omit certain words from the search, more relevant articles would be suggested to our users and it would require less intervention on our end.  ...read more