Great minds think alike

The Service Hub Knowlege Base has a functionality to automatically add related articles to an article. It would be very useful to have a functionality to manually add related articles to a knowledge base article. In other words: When you edit an article, you can manually select related articles.    For our company this is important because for some articles we want to show certain related articles. So in a best case scenario, both features are combined: Related articles are automatically added, but there is an option to select certain articles that will be forced to show in related articles list.  ...read more

Hello,  It will be interesting to have the possibility to set which properties can be showed on the customer portal such as category or priority for example. Thanks !  ...read more

It is currently impossible to edit the URL of a Knowledge Base category in HubSpot. At the moment, the URL of the category automatically matches the name of the category. We should be able to edit the URL of a category, as we are able to edit the URLs of the articles. This is a needed feature, as it would allow for example to be able to delete accents in the URL but keeping them into the category name.    Thanks! ...read more

At the moment images in knowledge base are resized which for a presentation point of view is great, unfortunately, sometimes there details shown is too small. It would be wonderful if we have a facility that enlarges the image to full size when clicked on and of course when clicked again returns back to normal size. ...read more

When publishing knowledge base articles, it would be helpful to have the ability to include anchor links to the different headings in an article. This way, technical writers and publishers could create articles with a table of contents and make their articles easier and more simple for users to navigate.  We could also use these anchor links to link to a specific heading within an article from another location, so we could prvoide users with the specific route.  ...read more

Once a tag is created in the Knowledge Base it can't be deleted. So misspelled or out of date tags can still be used by the article creators. It doesn't affect the visitor/viewer of the articles, but keeping things clean and organized is a must in tools like HubSpot.   2024 edit: still no word/update on this basic feature ...read more

Background: We have created a knowledge base site, but it is located on a separate domain help.domain.com and when user click on the knowledge base link on www.domain.com the user is redirected to a help.domain.com.   Problem: 1. The redirect either opens a new tab or loads the new page. The user lose the www.domain.com navbar. This is a broken user expereince. 2. The design is not aligned between the sites. The header and footer is completly different and when we change footer and header on our www.domain.com we need to go in and change the header and footer on the help.domain.com.    Suggested solutions: 1. Offer options to hide and show header and footer 2. Offer an iframe link that strips the header and footer. 3. Offer html/javascript code to be embedded   Benefits The user gets a seamless experience No context switch Knowledge base is fully integrated into existing website Can be fully integrated into a mobile app that might not need a header/footer   ...read more

I posted over on the HubSpot community asking about being able to see page views on knowledge base pages with a view to using them on sites like Google Analytics and Facebook for the purposes of user engagement and then remarketing purposes.   So, an example if someone has seen 3 knowledge base articles on topic X add them to an audience and upload audience to Facebook for targeting, lookalike audience or exclusion purposes.   One of the community managers said that was not currently a feature of knowledge base pages but I think it would make perfect sense to have external script capabilities, as we can can with landing pages or web pages.     ...read more

Please set up the ability to restrict access by password to articles in the knowledge base/categories. This would allow for users to create internal knowledge bases that would not be public facing. It gets around having to custom code a webpage so that the hierarchy of categories/articles is easy for users to find. It would also make this more competitive with the other products on the market like zendesk et al. who already have this functionality. ...read more