Great minds think alike

We're using the Knowledge base feature for our b2b customers, and have arranged the help articles in our desired order in English. We have then connected articles in other languages to the English one. The order of the non-primary language articles seems random at best, and there's currently no way to rearrange them. We can only re-arrange the English articles. We have the articles listed as part of a flow, which is now broken in the other languages. English, correct order:   Swedish, seemingly random order:     ...read more

Currently Hubspot is sorting the new articles in the same category by chronological orders. The latest will be at the bottom of the list and the oldest will be at the top. And users don't have the option to re-order according to their will, except by dragging them by the wanted order, which will take a lot of time if the list is long.   The need here is to provide more options to the users, so that they can order the list according to their need.   For our company's need, we would like to sort otherwise: the latest will be at the top and the oldest will be at the bottom. ...read more

Hi everyone,   The design of the knowledge database is almost impossible to influence. The layouts are therefore very boring. In addition, it is not possible to put the website URL under the same URL as the knowledge database. Example: www.example-URL.com and www.example-URL.com/knowlage-base. It would be really handy if the knowledge database could be editable in a similar way to blogs (listing page and sub-articles) and if it could be located directly on the same URL as the website. I hope you can help us.   Best regards, Dani ...read more

We have received some comments from our contacts/customers regarding the filter/view and search functionality in Service Hub:   KB articles and other support materials uploaded to Service Hub should display the upload date for the contact/end user with the ability for the contact to filter by the most recent modified date.  Improve the KB article search functionality to better handle phrase or sentence searches and output more concise results.  ...read more

Filing on behalf of a customer. Please add the ability to Insert a KB article into Service and Sales Templates like in the screenshot below.   The current workaround is to use the link option to the left of insert image to hyperlink a word like here or a KB article title to a URL for the KB article.  ...read more

Currently it's impossible to add a callout between the ordered list items, like in numbered steps in a KB article.   The callout can be placed above, between or below a paragraph, but if inserted between ordered list items, it's placed at the very bottom below the last item instead.   This is quite unfortunate.   See https://community.hubspot.com/t5/Knowledge-Base-Tool/Inserting-callouts-between-steps-in-knowledge-base/m-p/668051#M837 for reference. ...read more

If I export the knowledge base from Hubspot then reimport it I would expect the import to work. Unfortunately it does not (due to the error "some categories couldn't be imported" on every article.   My reason for exporting and reimporting was to try and fix issues across all articles (using find and replace). Instead we spent several days manually fixing each article individually. ...read more

We're using the Customer Portal for just one client right now and they have very specific types of requests that we handle for them, thus the form is tailored just for them.   We'd like to migrate all customer ticketing into the Customer Portal, but can't quite pull the trigger because we're unable to alter the form that's been customized for that client.   It would be great if we could either use Smart Content to show a different form based on List Membership or some other way to use multiple forms in the Customer Portal and to specify to which users those forms should show.   Thanks! ...read more

I think it would be a great addition to add the ability to insert buttons on your knowledge base articles. Currently, I embed code to allow me to do this but I think this is a very useful feature and it would be nice to not have to use your own code.   Example: ...read more