Great minds think alike

We love Hubspot Academy and we would love to create something similar for our customers.    It would be great if as part of Hubspot ServiceHub and Knowledge, we could create our own courses for our customers through Hubspot. ...read more

Allow for customization of HubSpot call out boxes in the Help Center to align with companies' brands. The ability to change this helps us build consistency across all of our published content.   Screenshot of call out boxes ...read more

Hello. I'd like to request adding a main template to the knowledge base that displays subcategories in addition to the top/suggested article. This way managers can improve the structure and categorization of their knowledge base and facilitate better UX as users can find what they need easier.    Attached is a sample of my knowledge base which is already broken down into subcategories. Appearance-wise it looks cleaner and more structured, and users can easily find the information they need based on the submodules. It'd be highly beneficial if we could adopt this functionality in the template as well, which currently doesn't allow subcategorizations.    ...read more

The knowledge base search needs one of: The ability to create pre-built lists of metadata tags, and then add those metadata tags to articles, and then be able to filter your search based on those metatags.  For example, I should be able to add a tag for the article type, such as a how to, conceptual or troubleshooting, or a tag for the product, or even product feature or type of action (such as searching, creating, editing, deleting, etc.) A radically reworked article categories/subcategories system that enables the author to to further customize their categories to include metadata My company supports multiple products, many of which have overlapping functionality but are intended for different end users.  This requires that I generate separate articles targeted at the different end users for each product.   The problem is, your search functionality always searches the entire knowledge base.  So, if I have an article on how to create a user profile for both product A and product B, how will an end user tell the difference between the two articles?   Currently, my (totally inelegant) solution is to add the product name into each article title, thus exponentially increasing the length of each title.  I also have created subcategories that awkwardly sub-divide the product by actions you can take.But this is just a bandaid solution and is not scalable or sustainable.     Tagging articles will work to an extent, but we should give end users the ability to further refine their searches with filters and help them find the information they want easily and reliably.  ...read more

This is important for teams that have multiple stakeholders whom they need to provide access to certain pages.   eg. if we have a list of partners we only want to provide access to on setup success manuals, we need the ability to scalably manage access to a set of articles.    Acceptance criteria: - If an article is within a category with restricted access, the article adopts its parent's permissions. These article permissions cannot change while it's within the category. - If an article is within a category with restricted access, the contacts within the lists that have access to the category must be able to access all of them   Stretch goals: - Subcategories can adopt all the permissions of the parent category - Subcategories can exclude selected lists from the parent category if chosen ...read more

It would be great if we were able to select our brands colours - for the callout colours for Tips etc in the articles  ?   Any possibility - as I know we can do it for fonts?   Thank you 🙂    ...read more

Seems what you can do with a knowledge base is far behind a web page or a blog.    We want to be able to add announcement bars to our knowledge base when we have issues but at the moment we can't do that. What is knowledge any different from the other types of web page you can produce in HubSpot? ...read more

Our company loves to have community members share their ideas, opinions and questions to some of the topics or blog posts we create! As our community is growing and cannot view all questions, its really helpful for us to see the top-rated or upvoted questions or comments to see what the overall community trend is. It would be amazing if HS could allow for this! ...read more

It would be so helpful to be able to sort the articles in a knowledge base category in alphabetical order so that they appear as we want them to (so we can number them and they stay in order). Currently they appear by last modified or opened which is unhelpful. ...read more