Las grandes mentes piensan igual

UWestvold · ‎oct 6, 2025

In the Customer Agent Knowledge Sources, we would like to be able to add categories to short answers (just like we currently can with the knowledge base articles), and thereby filter short answers by category. Over time, we have naturally created a long list of short answers that are aimed at different customer agents. If we could filter short answers by categories (eg. relevant customer agent) it would be much easier to: a) sort through and proactively transfer short answers to a more comprehensive knowledge base (on a customer agent basis) b) compare short answers created by separate team members (for separate customer agents) to ensure there are no duplicates interfering with each other Currently, we have to sift through short answers on a page-by-page basis which is unideal.

Snaedis · ‎sep 7, 2020

There have been a number of different posts in the Community which are about the same core need (customizing the styling of the knowledge base), but many have been marked as "solved" or "delivered" because of options that get you part-way there. I'm consolidating those into this post so we can more easily track this need. This post should not be marked as solved or delivered until a knowledge base can be fully customized in layout and styling. I've spoken with many customers who still want more flexibility in knowledge base styling, including: Custom layouts for index pages and articles More fonts and styling options to better align KB with the rest of a business's website For those of us who are working to improve the HubSpot product, it's incredibly helpful to have example use cases from our customers, and the posts here on the Community play an important role in our prioritization process. Giving you more flexibility in KB styling is something we'd like to do, and when we have the bandwidth to dig into this project we'll look to you all for guidance on how to best support your needs. So if customization is important to you, please add your voice to this thread! For reference, I'm listing here the other posts which are related to this topic: More formatting options for Service Hub knowledge base (156 upvotes as of Sept 7, 2020), by @matthew_stibbe Knowledge base styles (68 upvotes as of Sept 7, 2020), by @radko See all articles in a category while viewing an article (3 upvotes as of Sept 7, 2020), by @LiamW Knowledge base editor numbered list can't be continued after importing image (12 upvotes as of Sept 7, 2020), by @zachallen HTML editor in knowledge base? (6 upvotes as of Sept 7, 2020), by @MartinTexada

KSweeney27 · ‎abr 22, 2025

It is EXTREMELY frustrating that changing the Marketing Contact Status to Non-Marketing Contact is only updated once a month. For one, you cannot tell by looking at a record if you have marked it to be changed the next month. You have to go through several steps to figure this out which is a waste of time. Second, this appears to be purely a monetary benefit to HubSpot. HubSpot has NO restriction on making a contact a Marketinh Contact and adding more contacts to your monthly bill, however, it restricts being able to control maintaining the same contact level. This is beyond frustrating. IF YOU CAN IMMEDIATELY CHANGE A CONTACT TO A MARKETING CONTACT, YOU SHOULD BE ABLE TO IMMEDIATELY CHANGE IT TO A NON MARKETING CONTACT!!!!!!!! I cannot think of one case that the benefit would be that this only happen once a month, other than it being that HubSpot can make MORE money off their customers. Business changes frequetly, contact status changes frequently, we, THE CUSTOMER, should not be punished for doing business.

Brandonbaker · ‎sep 17, 2018

The ability to create more than one Knowledgebase. Similar to having multiple conversation inboxes or ticket pipelines. This allows for knowledgebase segmentation. Could be for Internal Vs External or Client Vs Prospect (Sales Vs Support)

esteeratliff · ‎sep 10, 2025

We have two knowledgebases. Sometimes people mistakenly create an article on 1 kb when it really should be on a different kb. Would love the ability to simply move/transfer an article from 1 kb to another, instead of the user having to recreate it. It's a great punishment to make them recreate it 😅, but a simple transfer/move by a publisher or super admin would be great.

JWinkel0 · ‎ago 28, 2024

I wanted to share an idea for a new HubSpot feature that could make managing the Knowledge Base much more efficient, especially for teams working with multiple languages. Currently, translating and cloning articles is a time-consuming and manual process. What if we could leverage the new AI Translator Tool with DeepL? With just one click, you could clone an article and have it automatically translated into different languages. All that’s left to do is review and adjust the translation as needed. This would not only save a lot of time but also improve the consistency and quality of translations. If you think this would be a valuable addition, please vote for this idea!

SS311 · ‎oct 28, 2025

Overview We are currently migrating over 200+ Knowledge Base articles from our client’s website to HubSpot. However, our client has restricted export and import permissions due to strict data security policies. Because of this, we only have the option to download each article one by one, and bulk download is also not allowed. This makes the entire migration process extremely time-consuming and inefficient. Current Challenge Since HubSpot Knowledge Base currently supports only limited import options, our team is required to manually copy and recreate each article. This is not feasible due to: A large number of articles (200+). A short project delivery timeline for a full Service Hub implementation. Client-imposed data handling restrictions that prevent bulk export/import. Suggestion / Proposed Enhancement We suggest adding additional import capabilities to the HubSpot Knowledge Base such as: Support for importing from PDF, DOCX, or HTML files. Option to upload multiple articles at once (e.g., via folder, ZIP, or API). Developer-friendly migration API or bulk upload interface that respects data security rules. Impact and Benefits Implementing these enhancements will: Reduce manual effort and improve project delivery speed. Ensure compliance with client data security requirements. Improve developer and partner experience for HubSpot implementers. Increase customer satisfaction and adoption of HubSpot Knowledge Base. Closing Note We request HubSpot to consider adding flexible import and bulk upload options for Knowledge Base. This will help partners and developers deliver projects efficiently while maintaining data security and quality standards.

atma · ‎jun 16, 2018

Allow customers to log in and see their Ticket inbox, history, statuses, replies etc. Ideally integrate this with Knowedge Base too.

Herschel · ‎dic 10, 2019

Present visitors who mark a Knowledge Base article as unhelpful with a form to submit specific feedback as to why the article was not helpful. This would allow us to actually address the issues that visitors are experiencing. Idealy with the feedback form would allow for the option for both multiselect choices of common issues and open text fields for more specific feedback. Would be great to be able to see this feedback data from the Knowledge Base Insights dashboard.

OKaminska · ‎jun 18, 2025

When knowledge base articles are created, we have a process for others to check those articles for accuracy. Once they are edited, there is only a filter on the backend that shows us who last updated the article but does not account for the original author. We need a way to be able to see the original author not just who last updated the article.

Las grandes mentes piensan igual

Category Property for Customer Agent Short Answers

More flexible knowledge base design and layout, including custom HTML/CSS

Non Marketing Contact Status only changing monthly

Multiple Knowledge Bases

Move Knowledge Base Articles from 1 KB to another

Automatic Translation and Cloning for Knowledge Base Articles

Add Flexible Import Options for Knowledge Base (Include PDF, DOC, or Bulk Upload Support)

Customer portal for Tickets

Allow Specific Feedback on Knowledge Base Articles

Author Column In Knowledge Base

Entregado Recientemente

Recientemente en Beta