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Idea: Allow (and/or enforce?) a notes field that provides context for when an Automation Issue is addressed   Problem: Currently, you only have the options to: Mark as fixed Ignore Defer There is no insight into why any of these options were chosen unless you manually (and separately) add a note to the impacted workflow. When working across multiple workflows for different teams, critical "fixes" or "workarounds" may be missed as people are unaware of what you did.   Suggested Fix: Add a field or property that allows you to provide more detail. For example, "Updated workflow to check for x before proceeding", or "ignored as this error was based on test data."   ... Exibir mais

Enable a tile design for the sub-categories in the knowledge base. Example: HubSpot's support centre.  ... Exibir mais

This is MUST have feature for a Knowledge Base. Being able to create Multilevel categories for the user experience and also internal organization. Especially for content heavy companies.   For example: Product Subcategory Sub Subcategory Article Article Subcategory Article Subcategory ... Exibir mais

We have two knowledgebases. Sometimes people mistakenly create an article on 1 kb when it really should be on a different kb. Would love the ability to simply move/transfer an article from 1 kb to another, instead of the user having to recreate it. It's a great punishment to make them recreate it 😅, but a simple transfer/move by a publisher or super admin would be great. ... Exibir mais

QBO Integration with Multiple QuickBooks Accounts   Wanted to share our recent experience with the new QuickBooks Online integration, in case it helps others navigating a multi-entity setup.   We’re a team that runs multiple QBO accounts under one HubSpot environment—each tied to a separate legal entity. Out of the gate, the new integration looked promising, but we hit a wall pretty quickly: there wasn’t a straightforward way to assign invoices (or subscription packages) to the correct QBO account at the moment of creation. Everything defaulted to one account, with no UI option to switch.   After some back-and-forth, we finally got connected with Fredy on the HubSpot support team—who was absolutely fantastic. He helped us think through the structure and got us to a place where the integration is now functional using workflows as a workaround. Essentially, we’re routing invoices to the right QBO account based on deal or company-level logic inside a workflow.   That said, it’s still not ideal.     What would make this a game-changer for teams like ours: Ability to choose the connected QBO account at the time of invoice or subscription creation (dropdown or selector in the invoice screen) More flexible visibility into which QBO account a record is tied to Possibly even tag/label options to reflect which QBO account the invoice is syncing with, especially in multi-brand or multi-entity setups   We love where this integration is headed—it’s clear a ton of thought has gone into it—but for those of us running multi-LLC or multi-brand environments, just a few added controls would take it from good to great.   Appreciate all the work being done on this—big thanks again to Fredy for the clear and thoughtful support. ... Exibir mais

URLs of articles posted within a subcategory are currently set up this way: https://hub.suiteengine.com/knowledge-base/homebuilder-getting-started-cfo (i.e.: https://'current-default-domain'/'current-default-slug'/'article-title') This is what we need it to display: https://hub.suiteengine.com/knowledge-base/homebuilder-for-residential-production-builders/getting-started/homebuilder-getting-started-cfo (i.e.: https://'current-default-domain'/'current-default-slug'/'category'/'subcategory'/'article-title') Additionally, when trying to share or link to an entire category or subcategory, the default URL settings only include the main category in the slug, and the 'main content' or subcategory is marked with a pound sign (#). Example of Category: https://hub.suiteengine.com/knowledge-base/homebuilder-for-residential-production-builders#main-content  Example of Subcategory: https://hub.suiteengine.com/knowledge-base/homebuilder-for-residential-production-builders#getting-started What we need (using the same example as the URLs above):  https://hub.suiteengine.com/knowledge-base/homebuilder-for-residential-production-builders/ or https://hub.suiteengine.com/knowledge-base/homebuilder-for-residential-production-builders/getting-started/   Why this is important to us: A general 'best practice' for SEO and UX is to keep the site structure (breadcrumbs) in the URL for improved: navigation and clarity (UX) crawlability and indexing (contextual relevance) (SEO) When embedding URLs into other platforms (in our case, Microsoft Dynamics 365 Business Central), the pound symbol (#) is not recognized as a correct URL structure, so when referencing/linking entire categories or subcategories, it must be a proper slug. We have multiple product lines and channels, which can get confusing for our subscribers and even our own content editors and service teams if the categories and subcategories are not clear. The titles of our articles could be shorter if the categories and subcategories were included in the URL. ... Exibir mais

Smaller Header / Blue Space In the previous version, the large blue header area would shrink as you scroll through an article. In the current layout, the header remains fixed and takes up a lot of space. It would be great to either reduce its size by default or bring back the shrinking behavior — both on the dashboard view and within articles. List Format for Articles in a Category Currently, when clicking on a category, the articles are not immediately listed — instead, users have to click “See more.” We’d prefer a direct list view, similar to how it worked in the older Knowledge Base. This would improve navigation and make content more accessible. Option to Add a Preview Image to Articles It would be helpful to have the ability to add a preview/thumbnail image to each article, especially for categories where visual cues help users navigate or recognize content. “See All Articles” Link for Categories The new category layout appears quite empty at first glance. Adding a visible “See all articles” link or button within each category section would make it clearer that there’s more content and improve the browsing experience.     ... Exibir mais

The Knowledge Base really needs multi-level subcategories to allow better content structuring. Right now, it’s too flat to handle complex/long documentation. Also, having a sticky table of contents (on the left side) in long articles would improve navigation. Without these, the KB is hard to scale and becomes nearly useless for advanced support content. ... Exibir mais

The guide creator is a great start to mimicking other platforms like ScribeHow BUT once a guide is published or even saved before publishing, it can't be edited or updated. In the chance of a minor typo, you'd essentially have to recreate the entire guide in order to correct a typo or add a step.   It's also a bit baffling that there isn't an automatica option to transfer or add the guide to a KH article.  It doesn't even appear to be option to copy from within the guide creator - as a user I have to go to the guide link, copy and then paste it into a KH article.     These two added functionalities would make a world of difference in the usability of guides. ... Exibir mais