We use cookies to make HubSpot's community a better place. Cookies help to provide a more personalized experience and relevant advertising for you, and web analytics for us. To learn more, and to see a full list of cookies we use, check out our Cookie Policy (baked goods not included).
- HubSpot Community
- Ideas
- HubSpot Ideas : Top Ideas
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Filter by:
All categories
- Academy
- Account Settings
- Activity Feed
- Ads
- Analytics Tools
- Blog
- Calling
- Campaign
- CMS Development Tools
- Community
- Connected Email
- Contacts & Companies
- Conversations
- CTAs
- Custom Objects
- Dashboards & Reports
- Deals
- Domains & URLs
- Feedback Surveys
- File Manager
- Forms
- HubSpot Support
- Integrations
- Knowledge Base
- Lists
- Live Chat & Bots
- Marketing Emails
- Marketing Reporting
- Marketplace
- Meetings
- Mobile Applications
- Partner Tools
- Piesync
- Playbooks
- Products and Quotes
- Properties
- Sales Documents
- Sales Email Extensions & Add-Ins
- Salesforce Connector
- Sales Reporting
- SEO
- Sequences
- Snippets & Templates
- Social Media
- Tasks
- Tickets
- User Notifications
- Users & Teams & Permissions
- Video
- Website & Landing Page Editor
- Workflows
Create idea
Options
- Mark all as New
- Mark all as Read
- Float this item to the top
- Subscribe
- Bookmark
- Subscribe to RSS Feed
- Invite a Friend
Status:
Not Currently Planned
Submitted on
Sep 17, 2018
12:15 PM
Submitted by
Brandonbaker
on
Sep 17, 2018
12:15 PM
The ability to create more than one Knowledgebase. Similar to having multiple conversation inboxes or ticket pipelines. This allows for knowledgebase segmentation. Could be for Internal Vs External or Client Vs Prospect (Sales Vs Support)
... View more
See more ideas labeled with:
-
Knowledge Base
Allow customers to log in and see their Ticket inbox, history, statuses, replies etc. Ideally integrate this with Knowedge Base too.
... View more
See more ideas labeled with:
-
Knowledge Base
-
Tickets
Status:
Delivered
Submitted on
Jun 7, 2018
1:18 AM
Submitted by
matthew_stibbe
on
Jun 7, 2018
1:18 AM
on
Jun 7, 2018
1:18 AM
It would be very helpful to be able to change the fonts on the Knowledge Base and also to be able to edit the number of items (currently fixed at two) listed under each subheading.
... View more
See more ideas labeled with:
-
Knowledge Base
Status:
Not Currently Planned
Submitted on
Dec 2, 2018
8:46 PM
Submitted by
claw
.png "HubSpot Employee")
on
Dec 2, 2018
8:46 PM
on
Dec 2, 2018
8:46 PM
It will be nice if there's an option to export KB articles 🙂 As we do have the option to do so in website pages, landing pages and blogs.
... View more
See more ideas labeled with:
-
Knowledge Base
What is the timeline for multilingual knowledge bases?
We have a multilingual SaaS platform that can be quite complex that requires a robust multilingual knowledge base.
... View more
See more ideas labeled with:
-
Knowledge Base
Need the ability to fully customise the appearance of the Knowledge Base by editing the CSS. Also it would be great to have an option to install a theme (either off-the-shelf from HubSpot partners, or custom-designed).
... View more
See more ideas labeled with:
-
Knowledge Base
Status:
Delivered
Submitted on
Jun 7, 2018
12:32 PM
Submitted by
simonsmith
on
Jun 7, 2018
12:32 PM
While we want most knowledge base articles to be public, there are some we want to keep private so that only our customer service representatives can view them. For example, a customer might ask a question that's sensitive, and we want to have an article for reps on how to respond to the question. So, ideally: Enable a "Private" setting on knowledge base articles Only allow certain users (maybe admins) to toggle this off once it's set Don't show private articles in public knowledge base Don't allow these articles to be searched through the chatbot interface or the knowledge base search box
... View more
See more ideas labeled with:
-
Knowledge Base
Allow users to edit the HTML code of the article, in order to add custom formatting, tables anchor links, code snippets etc. Zendesk and Freshdesk have this feature... PS - There is a code icon in the editing toolbar, but it's for inserting links not code! Guess the icon is wrong.
... View more
See more ideas labeled with:
-
Knowledge Base
Status:
Being Reviewed
Submitted on
Oct 31, 2019
12:32 PM
Submitted by
david-perroud
on
Oct 31, 2019
12:32 PM
Our Knowledge Base is partially publicly available and indexed by Google. It features a lot of content both for existing customers but also potential customers (e.g. they wanna know in detail how to use the product before buying, or are googling for a specific issue that our product can solve). Therefore the Knowledge Base has SEO potential to increase traffic and leads. However right now it is impossible to do advanced SEO optimisations for KB articles, as basic SEO meta-data fields are not available to edit specifically. Please add (at least) the possibility to edit these for each page: Page Title Meta-Description Furthermore these functions could be also useful in regards to SEO: Possibility to redirect a KB page to another URL Possibility to set the robot meta-tag at a page level: index / noindex Thanks,
... View more
See more ideas labeled with:
-
Knowledge Base
-
SEO
When publishing knowledge base articles, it would be helpful to have the ability to include anchor links to the different headings in an article. This way, technical writers and publishers could create articles with a table of contents and make their articles easier and more simple for users to navigate. We could also use these anchor links to link to a specific heading within an article from another location, so we could prvoide users with the specific route.
... View more
See more ideas labeled with:
-
Knowledge Base