Las grandes mentes piensan igual

It is essential for the company's branding to have this possibility of customization to instill confidence in our customers who are going to use the faq. We have already managed to use it on website pages and landing pages, it makes sense to be able to use it on the faq and on the customer portal as well. ... Mostrar más

I would like the ability to report on Knowledgebase article creation in the reports section of HubSpot. Right now the Dashboard provides views over time and specific article views, but to see published articles, drafts, or archived articles you have to be in the Knowledgebase inside of Service Hub. I also believe it would be beneficial to have the ability to show the other fields from "Insights" in the reporting dashboard (i.e. total searches, searches with no result, most searched terms). Being able to see the data in a presentable dashboard is important for many reasons, but as organizations scale Knowledgebase reporting is as important as ticket reporting. ... Mostrar más

When I have a link from one article (e.g. Article "A") to another (e.g. Article "B"), is there a way that I can find where / what other article ("B") is referenced ? I might have referenced it in Article A and some other article as well. The reason I want to know is that if I change the name and URL of Article "B" ,  I want to be able to update the links in the other articles.   (I realise that I can run the SEO scan, but that takes several hours, and I don't want to leave potentially incorrect links live while the scan runs. We don;t like our users getting "Uh-oh 404" errors in our Knowledge Base!) Thank you. ... Mostrar más

Blog posts have an awesome revision history view. The blog editor has additional tools such as revision history   However, knowledge base articles lack this feature. This would be very valuable to have a version controlled knowledge base and the ability to create drafts. Basically just enabling the same editor tools from the blog for the knowledge base would be perfect!   The knowledge base article editor lacks the button for revision history... 😞     ... Mostrar más

Would be cool if you would autogenerate a ToC of knowledge base articles from the paragraph headings without wasting too much screen real estate. Maybe an option to toggle on and off? Or a sticky box that scrolls with you? Especially for longer articles, this allows the user to get to his content faster or judge better if the answer is in the article. ... Mostrar más

The chatbot knowledge base look up currently pulls words from the article's title to determine which articles show up first depending on what the user enters. I'd like to omit certain words such as "How do I" or "When" from the search so that a user can type out a question and not have an article suggested to them just because they contain similar sentences.    Helpful for CSM and support teams who want to increase their chatbot's ability to close tickets. If we could omit certain words from the search, more relevant articles would be suggested to our users and it would require less intervention on our end.  ... Mostrar más

Hubspot to provide a way we can create a product tour to our own product which could be integrated with the knowledge base. ... Mostrar más

Allow users to edit the HTML code of the article, in order to add custom formatting, tables anchor links, code snippets etc.   Zendesk and Freshdesk have this feature...   PS - There is a code icon in the editing toolbar, but it's for inserting links not code! Guess the icon is wrong. ... Mostrar más

Not all Knowledge Base documents are "posts/articles".  We have a need to upload .docs or .pdf documents for our customers do download.  Right now it is impossible to add a doc or even the URL to a doc hosted on Hubspot without embedding it into an article.     It is very limiting.   We would like to be able to upload a document to our Knowledge Base Support Site.  ... Mostrar más