Great minds think alike

I've noticed the multilanguage selection in KB menu is based on country.   We're an agency who serves several international company across globally and its headquarter is in Taiwan. I've been receiving feedbacks behalf of our clients that it's quite sensitive to have it categorize Chinese as Chinese - China and Chinese -Hongkong.   Most of their cases were to provide Simplified Chinese and Traditional Chinese documentation for their users, but then currently they're only limited to select these thru country/region.   I would like to propose into just shortening these and rename it to "Simplified Chinese" and "Traditional Chinese" instead.   There were many races across the world who understand Chinese Mandarin and it's really a bad idea to use "places" to categorize these.   Hongkong isn't the only place that uses Traditional Chinese.   We have several clients onboarding having this issue and been very unhappy regarding this. There's no difference either Taiwan or Hongkong in using Traditional Chinese characters or wordings.   Are there any chance for us to give this feedback to the product team? I'm not sure if this is a feature or it haven't been fully implemented yet. But it's definitely a stepbackward to our prospects who wants to move from Zendesk to HubSpot KB because of this multilanguage with region selection issue in menu.    Alternatively, maybe proposing another way for us to modify the text on menu so users won't be offended to this? Thank you   ...read more

This would allow deeper categorisation and customisation across a broad range of complex topics that a knowledgebase often contains, allowing for better intuition for any customers and staff that need to navigate to appropriate resources with minimum confusion and minimum time spent.   Additionally, descriptions of sub-categories (and additional nested sub-categories) would be extremely helpful. ...read more

When creating private content in the knowledge base, I can determine viewership through lists.  If a customer is on the list and not registered, they receive an email to register.  This is a really scary way to send a transactional email.  There have been a few times where customers have been sent a transactional email upon error.  A really terrible experience and I wish there was a stopgap asking if I am sure I want to circulate this email to "X" number of people. Its a terrible user experience and its scary to publish or delegate writing private content. ...read more

It would be useful to be able to pull a report on which customers have logged intot he customer support portal. Also would like to see which customers viewed KB articles.  ...read more

Whenever you a private articles to a knowledge base, a login-CTA is added within the menu of the knowledge base.   This is confusing our end-users who think that they can use that login-CTA to log into our external platform (that isn't connected with hubspot).   The ability to remove the login-CTA would be the easy solution for this.         ...read more

We have a "Release Notes" category in our knowledge center and thought it would be great if we can do an RSS so that when we publish a new article to the that specific category, contacts are automatically notified. ...read more

We are in the process of rolling out our knowledgebase through HubSpot, but we have hit a major snag with our planned implementation. We are able to restrict access to articles based on contact lists, which is great. However, all articles can still be searched if they are published even if the knowledgebase user is not part of the list for a given article.   When the user clicks on the article returned in the search, they receive a message that they are not authorized to view the article. It would be better if the user was never presented with articles that they are not authorized to view in their search results. ...read more

Hi, Current tag management in knowledge base articles in not complete to be useful.   It will be very useful to be able to display tags into an article. It permit to display informations "APPLIES TO:" as in the Hubspot Knowledge Base itself (example: https://knowledge.hubspot.com/email-tracking/connect-your-inbox-to-hubspot) easily if we can add the content of Applies to into tags and display them.   2 possibilities: - be able to insert tags as it is possible to add video, callout... OR (for sure less time to implement this one) - add the tags into HTML code source of an article. In this way, easy to create some embedded code in javascript and to display them into an article   Without this tag display feature, we need to manage manually this "Applies to". It is a lot of stuff to do it for all existing articles then to maintain them. With this feature + this one to be able to manage tags in bulk (https://community.hubspot.com/t5/HubSpot-Ideas/More-functionality-for-knowledge-base-tags/idi-p/577685), Hubspot will have a real and complete tag system management. ...read more

I think knowledge base should have its own template set in design tools much like quotes do. This will allow us to fully customise it to look however we like and we could even copy and paste our main website theme to integrate it seemlessly. ...read more