Gute Ideen sollten geteilt werden

# Current Behavior If you enter a search term in the knowledge base, you get all articles tagged with the search term - but they are in random? order.   # Feature Request I would love to have a way to define which related articles for a search-term are shown first. # Example If I enter the search-term "mapping" in our knowledgebase-search, I get all articles tagged with "mapping". The issue is, that the least important articles about mapping are displayed as the first results.  Because this is the most important article about mappings, I want it to be shown as the first search-result. ... Mehr anzeigen

Would like to be able to add subcategories to subcategories. In the Knowledge Base, you can create a main category called eg Test, when I click on it, I want you to be able to bring up Test1 and then click on it to bring up Test2. Today there is a main category and you can only go down one step to the subcategory ... Mehr anzeigen

It would be great if we could have the option to set permissions on who/which teams can view different knowledge base articles.   This would help for having for example the Sales department only having access to the Sales related articles, and HR only having access to HR related articles etc   ... Mehr anzeigen

There needs to be an easy way to keep the files e.a. lists, marketing emails etc organized becuase the folder tool will organize them temporarily but as soon as a new item is created it won't add it to the folder even if you create it in the folder ... Mehr anzeigen

If a category in your knowledge base only has 1 article, and you are using the "tiles" template - then clicking on the respective category / tile should open the article directly - rather than take you to a list with only one poor looking article - and user has to then click on the article again.  ... Mehr anzeigen

We are looking at ways to add Knowledge base reports to dashboards, we currently embed the page as a link but would like to add these to dashboards as separate reports. Or create custom reports for knowledge base articles. This will help clients adopt the knowledge base more and see more value from it ... Mehr anzeigen

I need the ability to change the font size, text color, and other text properties in my knowledge articles.  Even in the controls for the text box I'm typing in now, I have the option to change the Font Size, the actual font, and the text color, but I can't change them in my knowledge articles?  Pretty rediculous limitation when the functionality does exist in other places within Hubspot (e.g., marketing emails).   Please provide this funcatonality soon.  Branding is a big deal, and now my articles in my help center have a completely different look and feel than my websites, on-screen help in customer web apps, and other marketing materials.  This is a real down side for us having switched from Zendesk to Hubspot.  Never would have thought to ask whether this was an available feature.   ... Mehr anzeigen

When creating a report based off Knowledge Base reports if there was a way to see views from specific companies. Addition of more filters for reports based on knowledge base which would provide better accuracy on view counts and if particular companies/contacts are using more than others to provide feedback. ... Mehr anzeigen

How do you change the color of the categories in the Knowledge Base? They seem to be unaffected by global color settings. ... Mehr anzeigen