Great minds think alike

I have recently moved from ZenDesk and a major issue I am facing is with the knowledge base. I would like to enable links from the categories pane. So instead of going into the article, it would redirect you to a different page specifically for that customers tracking details. So the knowledge base would act as the homepage for all customer service journeys.  ...read more

Posting this on behalf of my customer!    I understand that HubSpot currently import articles hosted on other knowledge base sites. However, my customer has existing PDF files which they would want to import to HubSpot Knowledge Base. It is not time-efficient because they would have to open every file and proceed to retype/copy&paste the content of each file onto each article created on the knowledge base.    It would be great if there was an integration for the customers to bulk upload word documents/pdfs all at once > populate all those files as articles on knowledge base automatically! It would be great to share any workarounds that you may have as well!  ...read more

The Codeblock is good, but it would be great to be able to include inline code formatting. i.e. small bits of code parameter names, etc. within a line of text. I don't think this would be a huge change and could be added alongside the bold, italics, and underline buttons as a formatting option. ...read more

There is a strong need to understand or find out why a customer gave us unhelpful feedback on an article,  as it stands currently this helpful feature is completely unhelpful. We need more information from the customer on how to improve the article.   Unhelpful It would be good to have a pop up there directly that says give more feedback as to why, like a text box or another idea is to give the ability to enable comments on support pages OR or just give us the ability to deactivate this feature.  ...read more

Idea request on behalf of HubSpot customer - We have a knowledge base created and have added multiple languages for our customers. Our goal is to be able to analyse the frequency of which language is being used on a more consistent basis. This would allow us to identify which KB language is being used the most and allow us to focus our attentions on improving it.  ...read more

Knowledge base should have the option for adding tables. This should be a high priority, as its very important for explaining in a structured way. It could be a HTML code or that Hubspot is making the table themselves. I can also see that this has been wanted for a long time on Hubspot.    Other things that would make it much easier for companies to structure their knowledgebase is using embeded code for office/adobe. This should be supported by knowledgebase. Another thing that would be nice to have is custom code, where its possible to add a code snippet of anything in HTML only with inline styles etc.   I hope this post will make it happen. Thanks  ...read more

Hey HubSpot. You all do great work. How about adding additional logic for the Display Conditions in a module? Would be really helpful, if logic already exists to hide/show. I pretty much need to completely rebuild my module if there's multiple conditions...kind of a pain. ...read more

User Story 1: As a Knowledgebase end user, I would like to see the last updated timestamp on KB articles so that I know how timely the information is. User Story 2: As a knowledgebase admin, I would like to have a knowledgebase-level setting as well as an article-level setting (whose default is determined by the knowledgebase-level checkbox) that dictates whether a timestamp is shown on KB articles so that I have full control over this functionality.    Personally, I don't believe that the original publish date is relevant, and only a "last updated" date is relevant.    It seems that the "last updated" timestamp is already captured, so this is a matter of controlling its exposure.  ...read more

Hi team, Tracking ideas to have more control over the Knowledge Base template customisation in these areas on behalf of a customer; Content population (content table stylings) Custom coded modules Custom themes Rendering of content and images in Knowledge Base articles ...read more