Great minds think alike

RMattucci-Rea · ‎Jan 9, 2023

We have received some comments from our contacts/customers regarding the filter/view and search functionality in Service Hub: KB articles and other support materials uploaded to Service Hub should display the upload date for the contact/end user with the ability for the contact to filter by the most recent modified date. Improve the KB article search functionality to better handle phrase or sentence searches and output more concise results.

LucianoTolomei · ‎Dec 20, 2022

Currently is not possibile to edit the Knowledge base template. The correct markup schema is missing and it's needed to drive seo traffic to the knowledgebase pages. https://developers.google.com/search/docs/appearance/structured-data/faqpage

Nikolaitilgreen · ‎Dec 19, 2022

The possibility to add and edit icons should be added to the rich text bar in Knowledge Base. It is a very handy and a really nessicary feature to add icons in help articles. This can be used to indicate buttons, improve readability, etc. This feature is already available in other parts of HubSpot and other Help Site solutions have this feature. Below is an example from Canva's help site, where they use icons. It is a simple thing but it improves the overall look of a help site a lot and makes explaining different things a lot easier.

bobbyengle · ‎Dec 16, 2022

Currently when creating KB Articles there is no function to increase the scaling size of a image/screenshot to ensure the image is readable. A end-user has to manually increase their browser scaling size to 150% + or higher. We would like HubSpot to have the capability to auto-scale images for end-users.

smetz · ‎Dec 15, 2022

Filing on behalf of a customer. They would like to be able to edit text there in the Kb like "See all articles" at the bottom of the categories. Currently this is hard coded and cannot be changed. Thank you. 🙂

SDiNobile · ‎Dec 13, 2022

Hello, I tried to import some articles with smart copy but wanted to cancel the import. There was no way to cancel it. That would be a nice feature. Thanks in advance,

AshleaZ · ‎Dec 8, 2022

Being able to add CTA buttons in Knowledge Base would be really beneficial as we can then measure the click rate of any documents added to an article.

DSwanich8 · ‎Dec 7, 2022

Is there a way to customise the font colour and footer backgound module colour? If not, it would be ideal if we could control those branding elements. The customer portal branding edit experience is so ideal and easy to do. It would be great if the knowledge base is moving in a similar direction.

sarahdecarlo · ‎Dec 1, 2022

HubSpot already allows commenting on many different types of assets, including website pages & blog posts: https://knowledge.hubspot.com/campaigns/add-comments-to-your-hubspot-assets Can this functionality be added to the Knowledge Base Article editor too? This & the ability to view article revision history (also available on website pages) would be a huge value-add.

shaunak_tade · ‎Nov 23, 2022

Hi Team, I was currently trying to build a chatflow where I have used the knowledgebase hookup function. The chatflow searches the knowledgebase once when the user types in articles they are trying to find but the chatflow parses the request only once and ends the chatflow. I propse an idea for the chatflow to be able to go in loop until the user wants it to be. So even if the user does not get the articles they need they get a chance to re-type key words and search for them again. Currently the chatflow ends after the first search. Kind Regards

Great minds think alike

Filter KB articles by date modified and improve search in Service Hub

Faq schema markup in knowledgebase

Icons in knowledge base

Image Scaling for KB Articles

Customize Knowledge Base

Possibility to cancel a migration of articles

CTA Buttons in Knowledge Base

Knowledge base font colour and footer module edits

Allow Collaborative Editing/Comments on Knowledge Base Articles

Knowledgebase Loop

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Recently in beta