Great minds think alike

Hi,   We currently use our KB for internal use but also a public audience, it would be very helpful to be able to filter the insights page to create reports based on the audience, to know what are the most searched terms and the most popular articles for each of them.  Please add this functionality.     ...read more

We need a way to build Templates in the Knowledge Base system for creation of Articles. Currently we use a Google Drive Doc template and copy/paste into the KB.    Even if we could just CLONE an article, that would allow us to create a group of templates and our employees could just CLONE one to get started.  ...read more

It would be helpful to have contextual info when a user finds an article not helpful so we can better understand what about the article was not helpful. It would be nice to know if the steps were confusing, if the title was misleading and they clicked on the wrong article or a host of other reasons why someone may have found something unhelpful. As it stands, we have the 'rating' but we don't know how to adjust the article to be more helpful in the future. If this feature already exists, please share so we can turn on that option! ...read more

Hi HubSpot team,   It would be very useful if we could highlight/pin articles within the knowledge base, that would always stay on the very top of the list, for the different categories.    This way we could capture the users' attention to the most important articles once they're in that specific category.   An option that could be chosen from the settings of each individual article maybe?   Thank you & looking forward to having this feature!            ...read more

Filing on behalf of a customer. Please add the ability to Insert a KB article into Service and Sales Templates like in the screenshot below.   The current workaround is to use the link option to the left of insert image to hyperlink a word like here or a KB article title to a URL for the KB article.  ...read more

My team and I set up our knowledge base and are starting to create and publish articles. Unfortunately there is no option to get notified if a user published a new article. That would be really helpful staying up to date for all users and do not have to check manually.  ...read more

Would be great to use something like Perplexity to search KB articles vs key terms etc. Quicker resolutions + more effective in preventing direct support through email/chat etc. ...read more

Currently it's impossible to add a callout between the ordered list items, like in numbered steps in a KB article.   The callout can be placed above, between or below a paragraph, but if inserted between ordered list items, it's placed at the very bottom below the last item instead.   This is quite unfortunate.   See https://community.hubspot.com/t5/Knowledge-Base-Tool/Inserting-callouts-between-steps-in-knowledge-base/m-p/668051#M837 for reference. ...read more

Images and screenshots can be hard to see with the layout in the HubSpot Knowledgebase because the column is small. For customers to view the full-sized image you have to go through the trouble of linking the file. And when the customer clicks on an image, it opens in another tab if using file-linking.   A better experience for the article publisher and the website visitor would be to make the default that images are linked to a lightbox type of popup of the image. It would be faster and easier to publish new images with a full-sized version easily accessible and the visitors would not have to navigate away from the page to see the full-sized image.  ...read more