Great minds think alike

Would like to be able to add subcategories to subcategories. In the Knowledge Base, you can create a main category called eg Test, when I click on it, I want you to be able to bring up Test1 and then click on it to bring up Test2. Today there is a main category and you can only go down one step to the subcategory ...read more

We would like to have the ability to have SSO for the entire knowledge base instead of for specific pages.   We currently use auth0 as our login service and we would like for users that are already logged in, to be able to just navigate seemlessly to the knowledge base we have with you.   ...read more

This is for Chatbots on different websites/pages to specify what FAQ article from the Knowledge Base would be most helpful for the page clients are viewing. Suggesting to specifcy articles on a website by using the Category section. There are a lot of overlapping keywords for FAQ article, so the goal is to be more specific and direct. This will lead to quicker answers and less time for clients to wait for an agent or email back when the answer is in a FAQ article. For example, on our event planning dashboard, we want FAQ articles relevent to the dashboard. For our game platform, we want FAQ articles relevant to an attendee for troubleshooting support ✨   ...read more

Script to embed Knowledge Base and Tickets in our website as a pop-up modal. User can click on 'Help' button on any page (just like we can do in HubSpot). Can also incorporate Conversations/Messages and Calling.   Helps to provide self-service support, contextual support and reduce ticket volume. ...read more

I suggest implementing the following process to address concerns regarding the registration and approval of access to the knowledge base:   Review and approval process: Implement a review and approval system where the registration requests are assessed by someone at the company before granting access to the knowledge base. This process allows for a thorough evaluation of the individual's eligibility and ensures that only authorised users gain access. Confirmation email: Upon successful registration, an automated confirmation email can be sent to the individuals, informing them that their request has been received and is under review. This email should also emphasise that access to the knowledge base will be granted upon approval. Timely response: It is essential to establish a reasonable timeframe for the review and approval process. Promptly respond to registration requests to avoid delays or frustrations for the applicants. By implementing these steps, one can ensure that registrations go through a thorough review and approval process, allowing the company to maintain control over who gains access to the knowledge base. ...read more

Hi everyone,   while working on our Hubspot knowledeg base I stumbled upon the lacking of a pdf-integration function. I would like to integrate pdf sites (containing corporate design elements, pictures, links, text...) directly into the articles and not just via an extra link. ...read more

We have received some comments from our contacts/customers regarding the filter/view and search functionality in Service Hub:   KB articles and other support materials uploaded to Service Hub should display the upload date for the contact/end user with the ability for the contact to filter by the most recent modified date.  Improve the KB article search functionality to better handle phrase or sentence searches and output more concise results.  ...read more

I think we need more reporting capabilities with the KB, analytics. Like visuals, graphs over time, sources, click rates. We activated the knowledgebase at the same time as we activated a chatbot. I have reached out to support multiple times due the poor reporting capabilities. I think the KB dashboard is fine and all but could be better. It would be a bit better if we could at least export the data to create reports outside of hubspot without a huge hassle. The KB is such a nice and exiting feature the fact we have to jump through so many hoops to share the data is a bit disturbing.   Thanks,  ...read more

It would be great to have the possiblity to add a "global code" to our HS knowldge base, in the same way that we can already edit our marketing landing pages in one go via the Site header HTML. Otherwise we'd need to edit each KB article's header individually which would be quite time-consuming. ...read more