Great minds think alike

We currently publish our social media posts to all four channels that are currently available in HubSpot (Facebook, Instagram, X, and LinkedIn).   It would be great to be able to post to TikTok & Pinterest from the same social ads tool.   Are there any plans to implement these additional social channels? ...read more

At the moment, when syncing a custom object FROM Salesforce to HubSpot, you are asked to create an association for contacts in HubSpot. Salesforce has both leads & contacts, and so when you are creating this association you are forced to chose which one you want to sync over.   This means that I am losing a chunk of data - for example, all the records that are leads in Salesforce are now not associated to my new custom object records in HubSpot.   I'd love there to be an option to be able to sync both to contacts in HubSpot - this is possible in the current SFDC <> HS integration; it just seems to be an issue with the custom object sync which is fairly new. ...read more

We had a legacy Shopify integration in place (the native connector) which synced the following objects: Contacts Deals Products We wanted to expand that to include company data as we saw that the sync field mapping had expanded to include the Company object. However, in updating the connector, it broke the connection to the Deal object and shifted the data to Orders instead. The Orders object which has replaced Deals within the data sync mapping is an invisible and uneditable object within our client's portal. We had to roll back to the older version which then cuts out companies.  Please could HubSpot consider brining back the Deal object in the sync mapping so that clients on the legacy version are able to update theirs to benefit from the new Company sync functionality. ...read more

Hi team, it would take the whole Hubspot experience to the next level for us if there was a feature to integrate ABN (Australian Business Number) look-up into Hubspot under company details in the client's profile. Can the possibility of this feature be researched, please.  ...read more

We use Notion as our knowledge management system, and a subpar CRM.  We just recently adopted hubspot, and will likely use Zapier to integrate the two.     My question is, other than importing leads from Notion, in what other ways can you optimize the Hubspot and Notion integration?  Interested to hear how others use both programs in tandem! ...read more

Currently, we can restrict users from installing an app from the HubSpot marketplace but there is no setting under user permission that allows us to restrict a user from accessing or editing the native integration settings. For example, if we are using the HubSpot - Salesforce native integration (Salesforce Connector) there is no way we can define the users who have access to editing or updating the app settings in HubSpot. This is very important as it creates a huge risk if multiple users can edit the integration settings. ...read more

Situation: 1- Recently (2 months ago) Hubspot issued the "CRM Sync" extension which is helping to navigate within Linkedin Sales Navigator and check insights from Huspot CRM, 2- All CRM sync users for Hubspot & Sales Nav have Sales Navigator Licences and so access to Sales Navigator Insights when navigating into the interface, 3- Hubspot is providing an algorithm with multi-criteria investigations to match records between Hubspot and Sales Navigator. This algorithm is leveraging (not exhaustively) for Contacts {First Name, Last Name, Email, etc.} and for Companies: {Company Name, Domain Name, Address, etc.}   Problem Statement: 1- The algorithm is not using the native field "Linkedin Company Page" (Company) to reconcile Accounts and Companies while it's the strongest primary key ever. Some of the accounts I have in Hubspot are not recognized in Linkedin Sales while having the same Linkedin Company Page. 2- Linkedin Profile URL or Sales Navigator Profile URL or Sales Navigator Company URL are not native fields in Hubspot allowing to reconcile Sales Navigator import and Hubspot Record.   Proposal: - When enabling CRM Sync, Hubspot creates (at least) 2 proprieties with a specific group "CRM Sync" in the Hubspot Instance:    - 1 for Linkedin Sales Navigator Profile URL (Contact),    - 1 for Linkedin Sales Navigator Company URL (company) - Those proprieties are visible and could be updated for any contact or company record by the instance users (accordingly to their rights to that propriety), - When Syncing the 2 records (automatically or via "Find a Match") between Linkedin Sales Nav <> Hubspot, Hubspot would update the Linkedin Sales Navigator Profile URL (if it's a Contact) or the Linkedin Sales Navigator Company URL (if it's a Company) - When Creating from Linkedin Sales Nav to Hubspot a new record, Hubspot would fill the Linkedin Sales Navigator Profile URL (if it's a Contact) or the Linkedin Sales Navigator Company URL (if it's a Company) with the associated values,   Benefits: - As a Hubspot administrator, I have a strong primary key that I can modify to have full confidence on the matches, making sure Linkedin Sales Navigator & Hubspot are well in-sync, - If I already have a custom or native field in my instance with Linkedin URL informations, I can simply use a workflow automation to fill the 2 new proprieties created when setting up the CRM sync, - The creation of new records coming from Linkedin Sales Navigator will always be compliant with our data integrity requirements thanks to this primary key (URL) and will save quite a lot of overhead administration time to check and reconcile. - Bonus: those fields can help admin to better identify Duplicates within the Hubspot instance, if they're taken into account natively by the Duplicate algorithm as well. ...read more

Hello,   It would be useful if HubSpot could be able to analyze the source of a property value.   For instance we would like for HubSpot to recognize when a lifecycle stage of a contact was set by source X (such as integration or CRM), have the property value Y.   This would allow us to say: "If the contact has a lifecycle stage set to Lead by the integration, then change the lifecycle to xxxx".   I guess this could be useful in many other ways to define workflows.   Have a good day,   Pierre ...read more

Hello!   Reclenty, i was talking with Hubspot support channel and I got a problem that has no solution at now.   In Brazil, we have an issue with the DDD (area code) of some regions. In these regions, cell phones start with a extra 9 at the beginning. +55 XX 9.XXXX-XXXX So, when using WhatsApp message sending automation, the issue appears. It is possible to send the message normally through automation, however, when the lead responds the problem begins.   To deal with this problem, WhatsApp simply suppresses the extra 9, treating the contact as if this additional number did not exist. However, when the lead responds, WhatsApp forwards the message to Hubspot without the extra 9.   The problem: When the message is sent, the recipient has 9 numbers, when it is received on Hubspot, it only has 8.   1) The contact is not automatically associated, because the numbers (sender and receiver) are differente 2) Automatic message tracking is lost, sellers have to guess which automatic message was sent previously 3) Now salespeople have 2 manual and repetitive activities to perform (associate the contact and guess which message was sent), taking up their time to sell - creating friction in the sales process.   I believe that Hubspot has several Brazilian clients who also go through this, which is why I bring the discussion here. ...read more