Hello! Reclenty, i was talking with Hubspot support channel and I got a problem that has no solution at now. In Brazil, we have an issue with the DDD (area code) of some regions. In these regions, cell phones start with a extra 9 at the beginning. +55 XX 9.XXXX-XXXX So, when using WhatsApp message sending automation, the issue appears. It is possible to send the message normally through automation, however, when the lead responds the problem begins. To deal with this problem, WhatsApp simply suppresses the extra 9, treating the contact as if this additional number did not exist. However, when the lead responds, WhatsApp forwards the message to Hubspot without the extra 9. The problem: When the message is sent, the recipient has 9 numbers, when it is received on Hubspot, it only has 8. 1) The contact is not automatically associated, because the numbers (sender and receiver) are differente 2) Automatic message tracking is lost, sellers have to guess which automatic message was sent previously 3) Now salespeople have 2 manual and repetitive activities to perform (associate the contact and guess which message was sent), taking up their time to sell - creating friction in the sales process. I believe that Hubspot has several Brazilian clients who also go through this, which is why I bring the discussion here.
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