Great minds think alike

I am trying to sync deals from a Project Tracking SmartSheet we use into HubSpot. I am only seeing the capability to sync Contacts and Companies. I am wondering why this is the case and if there is a workaround without another Marketplace App?  ...read more

Currently, when you set up a feedback survey with a custom question, you cannot include the responses to the question in Slack automation.   This means, for example, that in Slack notifications, you'll see the happy/neutral/unhappy from a CSAT survey, but you cannot include the actual text feedback that was left in a custom question. ...read more

When I use the Suggested Times feature in the gmail integration, I want to select from times that work for multiple internal attendees' (connected) calendars.  Right now I can set up a custom group meeting link and the dropdown on the left of the gmail Suggested Times scheduling page lets me select that scheduling page, but it doesn't show the availability of those two (or more) calendars from the group scheduling link as options to choose from.    I'm having to manually compare calendar in Gmail, then select those in the gmail integration, which is a time suck.    Thank you!  ...read more

I'd like to be able to have an update sent to one of our company Slack channels each time a new blog is published. We schedule many of our blogs and have lots of content going out for difference audiences. This will enable our team to have an overview of new content and use/boost/engage accordingly without us having to manually update each time.  This would be a fab feature - please add! It would also be great if we could have this for social posts, for the same reason! ...read more

It would be great to be able to use the Microsoft Teams app, specifically the full installation version, for more than one instance of Microsoft Teams connected to one HubSpot account.    The scenario is that you work in a Hubspot account with various different Business Units and that the Business Units use their own instance of a Microsoft Teams account.  ...read more

Hello  I use Opera actively. Some days ago Hubspot stopped working in Opera 😞 and I've got an message "It looks like you're using Opera, which may not be compatible with HubSpot. To be safe, please install a supported browser now. It's easy, and free." Everything worked fine before. It would be great to add Opera as a supported browser. ...read more

Unfortunately, HubSpot doesn't let you auto-subscribe contacts to WhatsApp communications. You have no direct access to the subscription type in workflows and you don't even see the subscription in the settings.   The option you have is to go into contact's profile and inspect all their subscriptions there. You will see WhatsApp and you'll be able to subscribe the contact manually.  (don't mind the German language)   Why don't we have an option to auto-subscribe the contact to WhatsApp Notifications if they submitted a form with their phone (WhatsApp) number and agreed to receive notifications via WhatsApp? When we collect consent from our contacts by ticking a checkbox or by clicking a button, we expect the contacts to be auto subscribed to WA-notifications.   P.S. I am talking about a situation when a contact doesn't know your WA number and cannot contact you first (as described here), so it is way better for both sides when a contact submits a form and gives their phone number and asks to be contacted per WhatsApp. The rest should be handled by HubSpot.   Added: There's currently an option to mass opt-in contacts for WhatsApp communications in your Contacts view. This is currently in Beta so make sure you add this function to your HS portal in Product Updates. STILL this is a manual process that is not convenient when you actively use WhatsApp for communications with your contacts. ...read more

I have a Shopify store and use the Shopify integration and would like to be able to associate and track discount codes and coupons.   There should be a way to have a deal automatically include a discount code/coupon if one is used for an order. Being able to associate discount codes with deals would help so we can create and run a report on how many contacts used a specific coupon/discount code.   It would also help track how many times a contact uses discount codes which I think would be an interesting statistic to get without going manually through each of their orders.  ...read more

Since HubSpot have an integration with Atlassian, and Jira projects specifically, users expect to receive notifications whenever the data transfers between systems.   Right now Atlassian-Jira have the capabilities to aggregate Ticket Notes and store it in the Comments section. There is a proper filed type with possibilities to edit, delete and share the specified comment. Please feel free to look at the attached screenshot, it is an example of the extracted comment from HubSpot stored in Jira.        Please be kind to let us know if the next changes could be implemented: 1. Automatic synchronization of the hubspot tickets and jira issues. Right now it is a hurtfull mistake to forget to start syncing the tickets><issues. Isn't it an obvious solution to start synchronizing the systems right after they have been associated? Please consider changing the paradigm to immediate synchronization rather than creating an additional step for users to manually start syncing.   2. Tickets do not recognize "Issue-comment" as a "Ticket-note" property. Integral part of the connecting of two systems is to be able to notify correspondent ticket\issue owner about the update in the system they are using. This is a massive data fall out in the companies flows. When one department has information crucial for the other department, it is absolutely ultimate to follow up people inside their own CRM (or task-management system) on the new information.   Why do we need this two changes? Since the integration only corresponds with the Tickets, and it's utmost preferable users were account or service managers. Our department specialists are collecting requests from the users and converts them into a Jira issue for the IT department. The clients we provide service to rely on us, thus the timing of receiving answers from the IT department is critical for us. Since I've been messaging with several specialists outside of HubSpot community and the service managers of the service, but none were helpful.    Since the HubSpot priority have always been to provide the best services, this particular solution would be a proof of hearing our voices and account our needs. It is my outreach to the creators of HubSpot and professionals who developed this beatiful service.   Thank you upfront for developing so many wonderful solutions, and creating a safe space to let users set their needs. ...read more