Situation: Our client has a 20-years old database of Contacst and Companies, that is maintained via stringent quality control and verified from time to time. Our client runs regular events that are managed va eventbrite.   Issue: When existing contacts (with correct email id) register for events, they could enter information in Eventbrite that may be insufficient or incomplete (e.g. just the first name and no last name, missing phone numbers) interchanged (e.g. First Name and Last Name swapped) abbreviated (e.g. abbreviated job titles e.g. M.D. or MD for Managing Director ) The default Eventbrite <--> HubSpot integration syncs the registrants data in HubSpot from Eventbrite forms for both existing contacts and new contacts. Existing contacts data is updated in HubSpot by overriding existing properties in HubSpot. Consequences of unresolved issue: Poor data quality updates forced for existing verified and valuable contacts impacting other online  / offline interactions with contacts as inaccurate or  embarrassing  Solution for Issue resolution: Need a way to suppress updates of some properties (at least First Name, Last Name, Job Title) of existing contacts when synced via Eventbrite integration.     ... View more

This idea delivered Google Meet functionality to events booked through Meetings links: https://community.hubspot.com/t5/HubSpot-Ideas/Add-Google-Meet-link-to-Meetings/idi-p/196737/   However, the Calendar Sync integration, which can hook up to the Schedule functionality on CRM records, does not do this. Events scheduled from the CRM that are added to users' calendars via Calendar Sync, do not get Google Meet links added to them automatically if the setting is enabled in the user's Google Calendar.   ... View more

Currently, if you have the Salesforce integration switched toggled to ON, the information it flows into the contact level of the Salesforce record is EVERY action that client took.  I.e. if a client reads an email three times (and I believe the email just showing on the display pane in Outlook counts as an open), and clicks the same link multiple times, it duplicates that action in their Salesforce record.   Showing all this duplicative info creates a lot of extra noise and takes up a lot of unnecessary extra space in the Salesforce record which is annoying for Sales people.    This idea is proposing an option to have the toggle to ON, (because that information transparency is very valuable), but with the option of ONLY unique data. ... View more

Currently, every time you have a zoom call (not a webinar, but a call) ALL of the contacts sync. This means personal calls, group calls that having nothing to do with customers, all sync to your HubSpot contacts.    Colleagues of mine have large training Zoom calls weekly with our sister company, and ALL of those contacts sync into our HubSpot (unrelated to our customers) every single week. I must then go and manually delete them all.   Please please fix this issue, as it makes no sense and should be a toggle you can turn on and off (like webinar sync ability is available). ... View more

We are a bigger company and need to be able to connect "several" Survey Monkey accounts. Typically different departements around the World have different accounts. There might be workarounds with adding a 2nd SM Account via the use of Zapier but being able to natively integrate would be so much better. ... View more

This feature would be for the team and the client. There should be an alternative native integration option. Microsoft Teams is new, reliable, and trusted. I feel it is a great alternative option to zoom so users can send video link invites coming from their Microsoft Teams account. This will accomodate users of microsoft team, and anyone intereseted in transitioning to Microsoft Teams.  ... View more

We have chosen to send all email wrt a Zoom Webinar from HubSpot, not from Zoom. This gives us maximum control over the look and feel, and also measure open/click rates in the email. The only (and important) feature we are now missing out on is attaching an .ICS file in the webinar confirmation email. As each webinar registrant has a unique link, we cannot create the .ICS file ourselves and attach it to the automated confirmation email. ... View more

When a HubSpot user creates a new contact directly in the HubSpot CRM, ownership of this contact is automatically assigned to that user.   However, when the HubSpot API is used to create a new contact, no ownership is assigned by default. Furthermore, there is currently no endpoint available to get the details or even the ID of the currently logged in user. Even though the connection to the HubSpot API is made using OAuth2, and all calls are made through the authorization of a specific HubSpot user, this context appears to be lost.   My suggestion would be to either: a) Create an endpoint https://api.hubapi.com/crm/v3/owners/current  that returns the details of the user whose OAuth2 token is being used, so that we can then assign this user as the owner of newly created contacts/companies/etc. b) Automatically assign the user whose OAuth2 token is being used as the owner of any newly created contacts/companies/etc, making the API behave consistently with the HubSpot application itself. ... View more

Some of my team members use Spark and they really love it. I want them to be able to benefit from the same kind of advantages that the Gmail / Outlook add-ons, but not force them to switch! Please make an integration! ... View more