Great minds think alike

Currently, when a new company record is created, HubSpot automatically associates an image—typically the company's logo—with the company card. This visual element is very helpful within the CRM interface. Feature Request: API Access to Company Images: Provide a way to programmatically access the images automatically associated with company records. Allow these images to be retrieved and downloaded via the HubSpot API. Use Case: Our team wants to integrate these company images into our external database and internal systems. Having access to these images would enable us to: Enhance our external databases with visual identifiers. Streamline internal workflows that utilize company branding. Maintain consistency across multiple platforms by using the same images. Benefits: Data Integration: Facilitates better synchronization between HubSpot and external systems. Improved Workflows: Enhances processes that rely on company visuals. ...read more

The introduction of Prospecting to manage leads is a welcome addition to HubSpot.  We have adopted it and over all it works really well.   However, some of the standard functionality in how you manage other record types (companies, deals and contacts) aren't available for Lead records.  This includes: exporting leads to a spreadhseet, and the ability to make wholesale changes to that export and re-import it back into HubSpot.  The ease of use of HubSpot doesn't seem to apply to Lead records which is frustracting and hard to understand.  Can this be fixed to make data management of lead data easier and encourage the adoption of the Lead feature in HubSpot?   ...read more

Hi!   The export API is a nice feature, but in case of huge exports, it's inconvenient to check whether the process is ready or not.    Adding the option to receive a webhook event when the export is ready would solve this problem. I imagine this being implemented on the API side by adding a new optional parameter to the /crm/v3/exports/export/async endpoint, where the user can specify a webhook URL and the export ID would be attached as a query parameter.   Request body example: { "exportName": "<string>", "exportType": "VIEW", ... "exportReadyWebhook": "<user provided url>" }   Thank you for considering, Hunor ...read more

My reps spend twice as much time logging their SMS messages as actually sending them. This is a resourcing challenge, as it is eating into their active outreach time.    If there were a way to simply upload a log to text messages via CSV at the end of each day, that associates with the contact and ideally company and deal records, it would be amazing.    I suspect associating with the company and deal would require an ID, given there isn't a unique identifier for them to use that would never be duplicated in the objects, so if we could at least start with contacts, we can do the rest of the associations after the fact.    This would save our reps hours per week, which could go toward more product sales activities.  ...read more

We currently use Google sheets to create and send invoices. We plan to start using Hubspot. It would be great if there was a functionality to bulk import old invoices into the invoice object that we can then connect to deals, so we have all historical and present invoicing data in one place. ...read more

Currently, you can only download files in bulk from the Files tool if you are a Super Admin. However, you can download files individually if you have the permissions.    I'm suggesting a change to the permissions options to allow for bulk downloading of files to anyone with that permission set. ...read more

It would be useful if HubSpot allowed form submissions to be downloaded as a PDF. Currently, to convert form submissions to PDF, users have to use a minimum of two other platforms to find a workaround; This is unnecessarily complicated and could be simplified by HubSpot adding a "Download as PDF" option.  Hope to see this change implemented soon. ...read more

The April '22 rollout of association labels was great and we all love the new super useful labels! However there was an unintended side effect that some of us that work a lot with imports and data management have noticed.  Whereas before if you imported contacts (multi-object import) and included a Company ID column - the contact would simply associate to that company as the Primary company (it would replace any existing association) via the import process... Now however, if the contact is already associated to a different Primary Company in HS then it doesn't replace this association. You end up with 2 companies associated to the contact.  It adds a new company association leaving the previous association in place. This can cause a lot of mess and confusion - particularly in larger databases. Whilst you can change the label to Primary for the new company via the import by including an association label column you cannot remove the old association. This used to be such a simple process via native imports. Example scenario: - you have a list of contacts who have left their company - you research their new company details - via an import you create the new company and you associate the existing contact to their new company (or you associate the contact to the new company if it already exists in HubSpot) Before Labels rollout - you would have contact associated to their new company and old company removed ✅ After Labels rollout - you now have the contact associated to 2 companies 😫 HubSpot tech support have advised that solutions are possible by using 3rd party tools like Associ8 or Import2 or by custom API work - however to my mind this should not require additional expense or 3rd party tools. This should be part of our HubSpot package - after all we are not asking for new functionality - we are asking for functionality that used to exist but has now been lost. PS. more detail in this post ...read more

HubSpot email feature does not allow adding a property file (e.g: a pdf) as a personalized token when emailing a list of users with different files. To solve this, I have been using a rich text property to be used in the email. You can import the list with the different links to the files but you should not forget to format the spreadsheet with an HTML string <a href="link to be used ">Link name </a> so that it shows as a link in the rich text property ...read more