Great minds think alike

So if you've been working with HubSpot for a long time, you may or may not know how to access your own Support Inbox for HubSpot-related issues:   The old way to access your support inbox took 2 steps. Old way - Step 1: Click "Help" in the bottom right. OLD 1 - Click "Help" in the bottom right Old way - Step 2 - Click "View your support inbox" and you're done. OLD 2 - Click "View your support inbox"   When helping a new client with HubSpot implementation, I couldn't—for the life of me—figure out how to access my support inbox (maybe this only applies to newly created portals, as the "old way" still works on older portals).   New way - Step 1: Click the "?" NEW 1 - Click the "?" New way - Step 2 - Type in some text, even if you don't have a question and simply want to access your support inbox. NEW 2 - Type in a question New way - Step 3: Look at the bottom and click the "Contact us" tab. NEW 3 - Click "Contact us" New way - Step 4 - Finally, click on "View your support inbox". NEW 4 - Click "View your support inbox"   If the reasoning behind this was to alleviate email and phone support in favor of knowledge-base articles, I can understand hiding the "Chat" and "Email" buttons; however, having the "View your support inbox" visible from the very beginning would be most appreciated. I'd rather not send a PowerPoint slideshow to my clients if I need to direct them to their support inbox and I can't get on a Zoom call to take them through step-by-step. ...read more

Hello everyone, I am trying to create an Hubspot account to work for my client to build an email template design which will be transferred into their account later, however, my hubspot account is getting rejected due to lack of my own website as I'm just a freelancer on fivver. what is the ultimate guide to getting an approved Hubspot account without my own website or what is more advisable I use ...read more

I have found a timetrack which works along with Hubspot   https://tmetric.com   ...read more

At this time, you can only get tracked links with Sales Professional. As a Service Professional user I should be able to see if a customer that is in need of support has clicked a link that I have provided them. This would be to another website, knowledgebase, Video, Document, etc.  Because this is not available, I am unable to tell if a customer has followed my instructions and have to "guess" if they are moving forward and not sitting. This also would allow me to come back with more information and be confident with my second response if they havnt emailed back in a certain amount of time. ...read more

Would it be possible to add a function which can be used to check the filled in percentage of each property. For example, I would like to know how many company introduction have been filled in & what is the percentage among all companies. In this case, it would be easier for us to keep track of our process and our work. ...read more

I constantly feel let down when I see HubSpot rolling out new features to Enterprise only. Its always a bummer to hear of the latest and gratest new epic feature is available only for it to be available in "Enterprise only", or sitting through a HubSpot event only to be told "oh yeah this is available to enterprise only". Just wasting our time.  HubSpot should have the FULL feature available in Enterprise, but perhaps offer it in a limited format in Pro. Give us Pro users a taste of expanded tools. We pay a ton for HubSpot, but often times are let out of the newest releases.    For example: New feature rolls out. Can be used with unlimited properties on Enterprise. Limit it to 12 properties or so within Pro Hubs.  ...read more

Enable more than one email address on CC for HubSpot email support ticket so all stakeholders can be in the loop, instead of the request's email only ...read more

I have found a flaw in the system. We let someone go, and I went into their account impersonating them so that I could remove the email alias to assign it to someone else. Only one person can have the alias. Support told me I am not able to do that and I should just login into her account. I am able to add the email alias while impersonating someone so why can't I remove it? Each account is basically forced to set up two factor, which then sends a code to someone who was let go. I should be able to remove things like this impersonating a person.  This seems like a big flaw for super admins and if people are let go and we need to get into their accounts and be able to clean it up.    From Support: I don't have anything that definitively says whether or not it will work. My guess is that you would have to remove H entirely and that simply deactivating wouldn't work. Your IT team doesn't have access to H inbox? If yes, they should be able to reset the password with access to her inbox. I would like to note even if we reset the password, it will send the two factor code to this person who was just let go. Doesn't make sense.  ...read more

Buen día,   Me he topado con la necesidad de añadir emojis para mejorar el flujo de conversaciones con usuarios y agentes de soporte. Creo que esto ayuda en la experiencia de los usuarios tanto asesores como prospectos para expresar ideas, emociones y sentimientos de forma sencilla y a como están acostumbrados dentro de otras comunicaciones fuera de HubSpot.   Creo que sería una buena actualización que HubSpot debería implementar,   Saludos 🙂 ...read more