Great minds think alike

Hello HubSpotler,   we'd like to use the file manager to store downloadable content for our customers. Customers can get access to those files via specially created pages and/or via links within knowledge base articles.   The content is only for our customers. We can restrict the access, for example to certain knowledge base articles using the registration and private setting within an article and assign a list to the knowledge base article to control access. The issue is, that with the file management options available I can only provide links to the files that could be copied or guessed and then there is no access control to the files anymore.   The private option in the file manager is only for registered HubSpot customers (and I assume those that are registered within my HubSpot environment).   Could you add a private setting for files within the file manager that can be controled via lists? I believe that way you can not get access to these files by getting the link from a third source or by guessing the link. This would enhance security. ...read more

As a software company, we distribute software (large files up to 20GB) for our clients to download. As we also offer trial versions, having metrics such as who/when/how many times the files has been viewed/downloaded will be useful. This way, we can tightly integrate our workflow with Hubspot, from lead generation, contacting, software deployment (trial), contract signing... and so on This is similar to the available Documents feature that is presently available, but for larger files ...read more

Hey comunidade,     Tenho uma sugestão de melhoria. Na parte de atividade, quando estou na empresa ou negócio. Ter a opção, como observações\ email\ chamadas e etc = Ter do chat também!   Ia ser legal, para ver só os chats pelo deal mesmo, o que acham?            ...read more

Hi,  Posting this here for a customer: They have tried to upload a zip file to file manager, however the file manager tool seems to not allow the file to retain its folder structure, and uploading zip files does not allow the customer to unzip the file to open a folder in file manager.  As such, this makes it quite cumbersome for them to have to manually create folders and subsequently upload the files into the folder.  The current method based on this KB article:https://knowledge.hubspot.com/files/upload-files-to-use-in-your-hubspot-content, looks to be manual where the folder has to be created and subsequently the files have to be ticked and sorted into the folder. It would be more helpful for the folder to be directly uploaded into file manager so the steps above can be shortened. Thanks! ...read more

Allow accounts to add more than 5 thousand documents. This is such a requirement for companies working with KYC on deals. ...read more

Document tracking for the marketing function would be great. The goal would be to show how many times and how long an individual contact has viewed or accessed a file, such as a pdf download that was sent through HubSpot. I believe Marketo has this feature, but HubSpot's right now is limited to the sales function only.  ...read more

We deliver weekly content emails to our clients. The emails are full of downloadable graphics. Recently, some people are having an issue with the file changing to "WEBP" when they try to download it - they don't have an option for "JPEG".   I'm wondering if it would be possible for HubSpot to provide a way to block web browsers from changing the file from a JPEG to a WEBP... ...read more

Hubspots file manager allows you to export files, the UI provides a pop up modal where you have the option to select user(s) to send these files to.   However it only works if you send the files to the user you are currently signed in as.   Would love to see this function the way it is insinuated to work through the user experience that is provided. If in fact you can only send files to the user you are signed in as then the modal shouldn't provide an experience where you can choose any user(s).   The documentation I found on this doesn't note anything about logins. Happy to hear what I could be doing wrong here. From what I can tell it appears this is a bug of some sort. ...read more

When doing audits, it would be very useful to know how many files of a certain kind are in a folder.  ...read more