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lmichelle23 · ‎août 6, 2020

while there is a Google Drive option, HubSpot Documents only allows you to pull from My Drive and Shared with Me. The tool does not make our company's Shared Drive accessible using this option. We keep all materials on the shared drive, so this is a pain for our Marketing team to keep both Drive and HS Docs updated. We would love this feature! I put this under "File Manger" as the category only because there wasn't a "Documents" option. Thanks!

Ruska95 · ‎juil. 6, 2020

I would like to see an image/file upload feature on Hubspot app. Most of us are on the move most of the time and handle incoming tickets and chats through an app.

jj12stars · ‎juin 1, 2020

When I place an image on a page, I always change the alt tag because I don't want my file name to be the alt tag. However, sometimes I need to find those files later and there is no easy way to do that within Hubspot. Can there be a way within the page editor that it shows the original file name? Thank you!

Vicky-Bowie · ‎déc. 9, 2019

Hello - we are having issue with links opening up files that our contacts submit with the request for quote form. The form submission goes directly to our estimating area who are not users in Hubspot. We used to be able to have them simply click on the link and it would open the file. Now, one of us HS users has to look up the contact, find the file that was uploaded, save it to our internal network and then forward back to the estimating area. This is counterproductive. Any chance we can have functionality worked in so that a file that is submitted over a form like Request for Quote can be opened by someone who is not a user in Hubspot?

ABedoya · ‎août 26, 2022

Hello! It appears that when multiple files are syncing through an integration, it would be ideal if different domains could have their own file manager domain. So for all domains added to a HubSpot account, each one can have its own file domain.

ayo_oke · ‎août 3, 2022

The use case for this would be mainly when customers open multiple duplicate chats. The support agent will deal with the issue(s) in one chat window, but the other duplicates (either asking the same thing, or asking other things that have been addressed in the main chat window) will need to be closed. It would be a bit easier for us to close the duplicates without this triggering a rating (which could be rated negatively for a host of reasons), instead of having to reply in every single duplicate before closing.

ALacroix9 · ‎févr. 3, 2022

Les dossiers ont leur utilité quand on veut classer un nombre d'assets qui devient conséquent. Ca sera bien de pouvoir récupérer se travail en ayant la possibilité d'attribuer un score de 10 à toutes les personnes qui cliquent sur n'importe quel mail présent dans un dossier, ou n'import quelle soumission de formulaire présent dans un dossier de formulaire etc...

Viddy · ‎déc. 19, 2021

Hi team, posting on behalf of my customer: We are running a HubSpot hosted page that we have limited access for certain members only. We are looking to upload files from our file manager to these paages so that only our members can access the files, but at the moment, there is no way to limit the access of the file to be member only and we do not want our members to be able to share the url of the PDF with non-members. Hence it will be highly beneficial if we can limit access to files, like password protect it, similar to what we can do with pages thank you!

RacheleCom · ‎sept. 14, 2021

Our graphic designer and other content creators often need to work with an image--e.g. add a new one or replace an old one when our product gets updated--then click over to the page where the image is used to make updates (e.g. re-add the image to make sure the URL gets changed, change alt text, etc.) Good news! There's a handy "File usage" section of the file details that shows where the image is used and provides links to edit those pages. Bad news: While this works well for blog posts and marketing pages, it does not work for knowledge base articles. The link provided takes us to something that looks like the blog post editor, not to the normal knowledge base article editor. And you can't actually edit anything once you're there. This seems like an obvious design mistake that should be easily rectified.

KatherineMorehe · ‎mai 20, 2021

Being able to arrange the contacts in order of importance would be hugely helpful to me and my team especially with companies that have 10+ contacts in them. Right now, to find the 3-4 contacts that I want to reach out to in a company, I have to read through a whole list of titles that are in a random order. It takes time and is hard on the eyes after a whole day of doing this. If I could toggle the contacts and put the top people that I am currently reaching out at the top of the list (and the top 5 would translate over to the main page) it would make my life SO much easier. It would also be hugely helpful to all of the new people that come on board as they would not be so confused as to who they should reach out to in a large account. Then if you want to make my life really easy - make this page that lists all of the contacts in order also a summary page of the current account activity for each person in the account. I would love to be able to look at this list of contacts and summarize in 3 seconds how many emails I have recently sent a person, how many voicemails, how many live conversations, their past interest and their current deal status. Right now I have to keep all of this info in a spreadsheet outside of Hubspot. Thanks for your consideration!

Les grands esprits se rencontrent

Option to upload documents to HubSpot Documents from a Shared Drive (in Google Drive)

File Upload on Hubspot App

See image file names when alt tag is changed

Access File Uploaded with form submission

Different domains for the file manager

No CSAT sent when support agent hasn't replied

Créer des scores / workflows à partir de dossier (dossiers de listes, de formulaires...)

limit access of file URL to members only

Link from Files > Image to Knowledge Base Article is Wrong

Make my life easy

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