Great minds think alike

It would be great if we could mass export the file uploads made during form submission instead of manually doing it for individual files. ...read more

Hi,   Every company has some documents which are gated and need to be excluded from search engine crawlers. There is a convuloted solution at the moment which is to add everysingle URL to the robot.txt file.   It would be great to have a checkbox for each document to specifiy if we want to disallow crwaling for the document. ...read more

The use case for this would be mainly when customers open multiple duplicate chats. The support agent will deal with the issue(s) in one chat window, but the other duplicates (either asking the same thing, or asking other things that have been addressed in the main chat window) will need to be closed. It would be a bit easier for us to close the duplicates without this triggering a rating (which could be rated negatively for a host of reasons), instead of having to reply in every single duplicate before closing. ...read more

The File Manager only shows 10 items per page with no way to change it. If you have a lot of folders and files, it is very annoying to have to go page-to-page to find things.   There should be an option to let users choose how many items per page to show, with options a lot higher than 10. It would be great if you could show All Items on a page, but if that's no feasible for performance reasons, at least have an option for 100. This would make using the File Manager much more efficient and give a better user experience. ...read more

You have a "file manager" that basically only allows listing files in a table, that you cannot even manipulate. The column are predefined and seriously lacking. This "file manager" is totally useless for "management" of files, when you have hundreds to thousands of files spanning over a time period of years.  Let us consider some "basic" and very important features that are missing: 1. Column for whether the file IS IN USE -- This is the basic requirement we should have about any file. If the file is not in use, it can be deleted. If it is in use, we need to know where. Yeah, you can individually open each file to know this, which is totally useless with thousands of files... 2. Column that shows where the file is in use -- It is vital to know, if the file is in use in an active webpage, or if is maybe used in an old landing page that is 301 redirected.  3) Column that shows WHO created the file. Very important to be able to filter/sort by this data   And after this data can be seen in the columns, you of course need to: - Be able to list more than 30 files at a time (cap at 500 if necessary) - Be able to then select all (from the filtered view) and perform batch action of move/delete   Now, what is also very much needed, is an automatic folder that gathers any and all files that are created in the system WITHOUT placement in a folder. What de-facto happens is that users "create files" to the file manager by copy/pasting images to - lets say service desk pages, website pages and landing pages. These copy-pasted images all get sent to the file-manager root, which means that when you have multiple people perfoming this, you end up with thousands of "lost" files in your file manager, that have no "home" in the carefully designed folder tree you have built for yourself. If these files were placed in a default container within the file-manager, it would be easy to periodicly shift trough it and perform file management, which means moving them to proper folder.  Now, for "real" file management, the next step would be to have "tags" or similiar to the files, which would mean the ability to perform "matrix" type management with folders + tags. I am not even asking for this.  Where am I? I have 900 files in the file manager root. I need to individually open each file to know if the file is in use, then individially move each file to a proper folder or delete it. Only to know, that I will need to forever be doing this in the future as well, because of lacking basic funtionality in the "file manager".     ...read more

I recently realized that for each individual image uploaded to Hubspot, we can choose the image optimization setting we'd want:    High: your image will be served at the highest quality but will increase longer load time. Default: your image will be served to balance both fidelity and load time. Low: your image will be served at a lower quality to optimize for the fastest load time. I'm looking to boost performances on my website, including page speed, so i figured there would be a way to turn that option to "low" for ALL images already uploaded to Hubspot at once. Some sort of bulk enforcement.   Well, there isn't. This would be a really useful feature for anyone looking to boost their page load time quickly, however. It'd be great if it was implemented.   Thank you! ...read more

When you upload files to HubSpot via a landing page, email, social post, etc., the default File URL is set to the out-of-the-box URL and not the branded custom URL set up for our company. When I make the change to swap the URL from the drop-down list available in the "edit file" window, the change doesn't take. I can view the file in the browser with the URL I want, but then I need to manually update the download button to these files wherever they live.  If I want to use the "File Download" option under "Edit Button" it defaults to the same, long and unbranded URL.  This is a major flaw unless I'm missing something but I also spoke to Hubspot support about this.  If we create a custom domain for our company, we should be able to make this the default for files, landing pages, web copy of email etc.  ...read more

With respect to searching in the File Manager, at this time we are not able to search within a given folder, only within all files.     It would be great to be able to search within a folder for certain documents.  ...read more

i would love a way to be able to bulk archive files so that i dont have to do them one by one.  ...read more