Gute Ideen sollten geteilt werden

We're starting to use Feedback Surveys in HubSpot, and we'd love to replace the "Get Started" CTA with the first question in the survey.   Our company uses another tool that functions similarly, and we find that the response rates are higher if the first question is in the email. Users can then answer it with a single click, and they'll be directed into the rest of the survey. ... Mehr anzeigen

Nowadays transactional NPS surveys are used more and more often, Hubspot should offer the possibility to adapt the question wording accordingly. Example: Standard NPS: How likely are you to recommend (your brand) to a friend or colleague? Transactional NPS: How likely are you to recommend (your brand) based on your (e.g. purchase) to a friend or colleague?   The aim here is not a benchmark, but internal evaluations of which touchpoints need to be improved. ... Mehr anzeigen

We'd like to see who gave thumbs-up and thumbs-down on our KB articles and edit the ratings. We have done some testing and our testing is skewing feedback from actual customers. Also we can't see to find a way to easily see who has offered negative or positive feedback.   We should be able to at least easily view this (in addition to collect feedback about the KB articles when someone downvotes). These features were out of the box with our last service ticketing system. ... Mehr anzeigen

I have created a custom survey with 9 rating questions (out of 10). I would like to be able to see the total score for this survey e.g. they have ranked us out of 10 for 9 questions so the score should be out of 90.    I was hoping to do this through a custom property and workflows but it doesn't look like we can use feedback submissions in workflows. Please add this functionality so we can create advanced follow-ups. ... Mehr anzeigen

The specific issue concerns the unavailability of a property which holds value that can be seen on HubSpot when setting up a Slack notification. Specifically, it is impossible to include "Your NPS Score" value, that can be seen in the Analyze tab for a NPS survey, into a automated workflow on HubSpot for sending a Slack notification.   Generally speaking, there are probably many more cases where values that are visible in HubSpot but are unavailable as a property to work with either through HubSpot itself or its API hinders the potential for otherwise very helpful integrations. ... Mehr anzeigen

Hi Hubspot-Community,  currently it's not possible to create multiple Customer Support Surveys in Service Hub.  In order to adress customers in different languages this  is a mandatory feature.    There is an option to create multiple surveys for "Track Customer loyalty" but not for "Your support survey is on"    ... Mehr anzeigen

An option to implement hubspot NPS surveys in e-mailings would be great.  ... Mehr anzeigen

Either allow a reponse directly to the feedback submitted, or have a way to associate a support ticket specific feedback so we can see what has/ has not been addressed. ... Mehr anzeigen

For CSAT, I would like to be able to set a task only for the feedback that has been provided with text. ... Mehr anzeigen