Gute Ideen sollten geteilt werden

I hate all of the SFDC options for CS and Support surveys if its part of the integration its a no brainer to go with Hubspot.      then I can get the data to SFDC and I can do all of the beautiful expereince in hubspot!!  ... Mehr anzeigen

There are times when client misunderstand the survey values and instead of giving the highest value they select the lowest and visa versa. Once a survey is submitted we can modify the value we can only delete the survey.  Also there are times where perhaps a team members helps someone else and closes out the ticket, but the survey can't be applied to the helpful team member. The ability to modify an assigned survey result to a differnt team member by an admin or to change the value based on cusotmer discussion is a needed feature. ... Mehr anzeigen

Our team uses CSAT reporting to monitor feedback from our clients based on ticket responses. In our old CRM, our KPI's included the ticket pipeline that created the survey, and the agent who closed the ticket, as this was important to monitor where improvements were needed.   Currently, you can create a custom survey based on ticket pipeline, but we can't use it because you cannot add any other criteria to it. We currently use custom ticket properties to limit who we send surveys to.   This means that we have no choice but to use the "start from scratch" criteria to add customer property filters, however using this does not display the pipeline in the survey response.   This is a huge limitation, essentially rendering CSAT pointless, if all it gives you is an overview across all ticket closures. It gives no real KPI results and we'd be as well not surveying anyone.   What we would really like HubSpot to implement is to either include the pipeline and ticket owner in the responses when we use the "start from scratch" criteria, or have the ability to build upon the ticket based custom survey to add custom criteria. ... Mehr anzeigen

It would be great to be able to set a goal for company NPS in the new goal setting area.  ... Mehr anzeigen

For the customer service team, the only way to reply to a Customer Satisfaction Survey (CSAT) is through a connected inbox via conversations. Would like to respond via help desk to open tickets for less satisfied responses.  ... Mehr anzeigen

It would be great if we could adjust the colour of the grades in the NPS survey (example below). It would have a greater impact on the grades given by our customers.   ... Mehr anzeigen

We need to be able to set rules for what closed tickets gets a CES survey after a ticket has been closed. Customer Support handles lots of internal tickets Some tickets are created on customers without them raising the tickets Pretty much all other feedback surveys allow filtering   Should be a quick fix to add this for CES surveys as well. ... Mehr anzeigen

We often use the in-product surveys Hubspot provides to assess customer satisfaction with new features. We then have automated workflows that send responses and comments to slack channels.   Every time we clone a survey to be able to use it for a new feature, we have to build all the workflows again, which is really annoying.   It would be good to be able to clone a survey along with all the associated workflows (they are built into the automation part of the survey, not set up separately) so that these slack workflows don't have to be recreated each time ... Mehr anzeigen

We have been using NPS surveys actively or other kind of survey forms. We thought that Copilot could be useful to look into and summarize insights for what might be the potential challenges/issues that our users might be facing and so they rated us in low rating on any of those surveys.  Now, I would need to copy the email of each contact and check with Copilot individually and manually putting them into notes. It would be great that copilot could be useful for summarize data insights since there are communication channels like chatbot/emails/facebook messenger and even whatsapp within hubspot crm.  ... Mehr anzeigen